Have demonstrated experience with providing high-touch customer support over email and live chat in SaaS or customer service.
Track progress and performance against service SLAs ensuring high levels of customer satisfaction and low response times. Supply Chain or Software support.
Provide professional customer support communication written and verbal. Meet and exceed personal and team service goals. Coach agents through call escalations.
Have demonstrated experience with providing high-touch customer support over email and live chat in SaaS or customer service.
Handle customer complaints and problems with the utmost urgency. Display exemplary phone, email, and chat service skills. Bachelor's degree is required.
Consistently manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback.
2-4 years prior call center or customer service-related experience preferred. Coordinates with other supervisors or managers as necessary to resolve issues.
Two to five years customer service – contact center preferred. Strong commitment working safely and helping to create a world class customer service environment…
4+ years of work experience supporting customers and independently handling delicate customer concerns in an empathetic, thoughtful manner.
Performs research to resolve issues; educates customer and promotes Berkshire Banks’ products and services. Ensures excellent customer service by responding to…