210030172 - Home Lending Associate (Centralized Sales) JPMorgan Chase Bank, N.A. Milwaukee

Title 210030172 - Home Lending Associate (centralized Sales)
Date 23 November 2020
Company JPMorgan Chase Bank, N.A.
City Milwaukee

Short Description :

Mortgage products Purchases, Refinance and Home Equity Loans in a telephone environment In addition, this position requires National Mortgage Licensing System and Registry NMLS registration under the SAFE Act of 2008 Leads for CS are sourced from ,…

Full Description :

Centralized Sales (CS) is a nationally scoped direct-to-consumer business with teams of Home Lending Advisors located in sales centers in Phoenix, Columbus, and Milwaukee. CS specializes in customer retention and new customer acquisition refinance transactions, purchase money mortgages, e-commerce originations, corporate relocation, and home equity in all 50 states. Leads for CS are sourced from centrally managed direct mail, media advertising, cross-sell efforts, statement programs, Chase.com, electronic newsletters, outbound lead sourcing, and other marketing efforts.

As a CS Home Lending Associate you are responsible for serving our clients across the 50 states on Chase's Streamline products offerings. You must be familiar with associated programs, policies, and procedures.

Duties include:

  • Selling on inbound and outbound calls
  • Ability to learn/retain complex Mortgage Products, Programs, and Policies for all 50 States
  • Attention to detail
  • Attention to Customer Satisfaction with internal and external clients
  • Proficiency with multiple advanced computer systems
  • Ability to maintain composure in a high volume, fast-paced environment
  • Adaptability to change
  • Selling of streamlined mortgage products (Purchases, Refinance and Home Equity Loans) in a telephone environment; knowing home lending guidelines; being familiar with the diversity of Chase products/services and the advantages of each; understanding the local market and the needs and priorities of the clients; keeping current with the mortgage industry and business/economic trends; knowing how to use automated programs/software to support the lending process
  • Composureremaining positive, focused, and even-tempered in a fast-paced, time sensitive environment and in challenging situations such as loan escalations.
  • Collaborationsharing information and expertise with partners and team members; working together to achieve work goals; being candid and honest with coworkers and referral sources; understanding the roles, priorities, and goals of other stakeholders in the mortgage process (including internal partners, customers, and referral sources).
  • Ensure compliance with applicable statues and procedures.
  • Provide feedback on lead quality.
  • Accurately source all business, log all contacts with prospects.
  • Meet required sales performance for pre-established funded loan volume goal.

This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with , you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with . Your continued employment in this position with is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by . Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting.

Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx

Qualifications :

  • Demonstrated sales aptitude
  • College degree preferred, or 2 years equivalent work experience in sales
  • Possess the fundamental understanding of the economic, real estate and banking trends
  • Proficient with Microsoft Applications (Word, Excel, and PowerPoint)
  • Extremely detail-oriented. Highly organized with a demonstrated ability to manage multiple tasks and meet deadlines timely
  • Demonstrated ability in providing superior customer service and consultative selling
  • Self-motivation and demonstration of initiatives
  • Strong adherence to compliance regulations
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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