Freight Brokerage Customer Service Representative DRT Transportation, LLC Kingsport

Title Freight Brokerage Customer Service Representative
Date 2020
Company DRT Transportation, LLC
City Kingsport

Short Description :

Outbound calls to vendors, key decision makers, planners, and other transportations providers Bachelors Degree preferred Help to book freight as needed, being mindful of developing relationships with repeat reliable carriers Be professional, courteous, helpful, and prompt with ,…

Full Description :

Job Description: A freight brokerage Customer Service Representative I works directly with customers to oversee the daily shipment planning and scheduling and ensures that all products are delivered to the customer in a timely fashion. They provide logistics solutions to customers, coordinate shipments, and deliver outstanding customer service that results in account growth and long-lasting relationships with vendors of all kinds.

Role and Responsibilities

· Build positive relationships with customers and deliver winning results for customers by offering strategic logistics solutions, becoming a key aspect of their operation

· Seek out, receive and process transportation requests for customers while negotiating market-savvy rates, adhering to customer requirements, and tracking the progression of the accounts

· Manage and grow accounts, grow customer loyalty, and achieve future referrals of new customers by providing advanced-level service, communication, and exceeding customer expectations

· Take advantage of opportunities for new business by making outbound calls to vendors, key decision makers, planners, and other transportations providers

· Anticipate, address and resolve any issues with delayed or damaged shipments

· Stay up to date and knowledgeable with market insights and seasonal fluctuations that could have various impacts on the business

· Navigate swiftly through multiple TMS and load boards

· Work closely with other departments including the carrier sales team, the outside sales team, and your supervisor to help resolve any issues to ensure customer satisfaction

· Help to book freight as needed, being mindful of developing relationships with repeat reliable carriers

Preferred Skills

· Must possess exceptional interpersonal communication, sales/negotiation, problem-solving, and customer service skills

· Customer focus – achieve company and personal goals through customer focus.

· Be professional, courteous, helpful, and prompt with the attention and service given to our customers

· Strong attention to detail and ability to multitask

· Strong written and oral communication skills

· Ability to think outside of the box and to respond to customers with tact and with a commitment to providing solutions

· Manage time effectively, ability to thrive under deadlines

· Capable of interacting effectively with all levels of personnel in a fast-paced environment

Qualifications and Education Requirements

· High school diploma required

· Bachelor’s Degree preferred

· Minimum of two years freight brokerage experience preferred

· Working knowledge of Microsoft office/Outlook or similar application

· Minimum of two years customer service and/or sales experience

· Driven, enthusiastic, a team player, and motivated

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Monday to Friday

Experience:

  • Transportation: 2 years (Preferred)
  • customer service: 2 years (Preferred)

Education:

  • High school or equivalent (Required)

Communication method(s) used:

  • Email
  • Phone
  • Chat

This Company Describes Its Culture as:

  • Detail-oriented -- quality and precision-focused
  • Outcome-oriented -- results-focused with strong performance culture
  • People-oriented -- supportive and fairness-focused
  • Team-oriented -- cooperative and collaborative

Company's website:

  • www.drttransportation.com

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

Work Remotely:

  • No

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