Full-Time Center Associate The UPS Store #2230 Santa Monica

Title Full-time Center Associate
Date 2020
Company The UPS Store #2230
City Santa Monica

Short Description :

Telephone inquiries The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance Takes ownership of customers packing, shipping, and/or ,…

Full Description :

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
*** Applicants must complete the Virtual Interview to be considered. ***

RESPONSIBILITIES
  • Maintains a clean, organized, and safe working environment
  • Delivers outstanding customer service to walk-in customers and telephone inquiries
  • Continuously practices good listening skills with customers, UPS Store team members, and leadership
  • Takes action to learn all product and service offerings, alternative solutions, and industry trends
  • Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
  • Operates all equipment, software, and devices in an expert fashion and is willing to teach others
  • Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
  • Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
  • May open and/or close the store and perform end-of-day accounting, etc.
  • Performs other duties as assigned

QUALIFICATIONS
  • High school diploma or GED required
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds

BENEFITS
  • 401(K) with Company Match
  • Paid Time Off (PTO)

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