Customer Service Lead Burlington Stores Springfield

Title Customer Service Lead
Date 08 November 2020
Company Burlington Stores
City Springfield

Short Description :

Issues with registers and transactions Burlington offers a competitive wage, flexible schedule, and a generous associate discount If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fastpaced environment, join ,…

Full Description :

LOCATION 390 Cooley Street Springfield MA US 01128


If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead !


As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You’ll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You’ll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You’ll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.

Burlington offers a competitive wage, flexible schedule, and a generous associate discount. We are a rapidly growing company, which allows us to provide a variety of professional development opportunities so our associates can grow with us. We work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. , Inc. is an equal opportunity employer committed to workplace diversity.

Key Responsibilities:

  • Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
  • Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
  • Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
  • Coordinate meal and break periods and monitor schedule adherence.


Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

Location US-MA-Springfield

Today's Date 11/16/2020

Posting Number 2020-132116

Address 390 Cooley Street

Zip Code 01128

Position Type Regular Part-Time

Career Site Category Store Associate

Position Category Store Associate

Evergreen Yes

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