Spa Receptionist WTS International Chicago

Title Spa Receptionist
Date 2020
Company WTS International
City Chicago

Short Description :

Members Answering and routing phone calls Additionally, the Spa Receptionist may need to process transactions and handle money and contribute to facility cleanliness The Spa at Trump at Trump International Hotel amp Tower, managed by WTS International, the worlds leading spa, fitness ,…

Full Description :

Overview Join our amazing team of spa professionals at a five-star property in Chicago, IL! The Spa at Trump at Trump International Hotel & Tower, managed by WTS International, the world’s leading spa, fitness and leisure firm, is seeking a Spa Receptionist for Chicago, Illinois with opportunities for advancement. The Spa Receptionist is responsible for greeting guests or members. The Spa Receptionist is expected to maintain bookings and process cancellations. The Spa Receptionist must be well versed in the different services offered at the facility, so as to be able to provide adequate information to the clients of the facility. They are to help clients with their queries. This gives a personal touch and makes the client feel more welcome. They should also be able to handle dissatisfied clients. Additionally, the Spa Receptionist may need to process transactions and handle money and contribute to facility cleanliness.

Responsibilities

  • Ensures the “WTS International Experience” for members and guests by maintaining the standards set in WTS International Basics to Excellence (BTE), WTS International Mission Statement/Values; Standards and Expectations, and WTS International Brand Standards.
  • Adheres to policies of the facility and WTS International.
  • Reports any incident or accident to the Facility Manager.
  • Submits all paperwork and financial reporting, when applicable, in accordance with WTS International policy.
  • Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.
  • Maintains a monthly inventory of supplies and or products, when applicable.
  • Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests.
  • Participates in the Manager on Duty (MOD) schedule, if applicable.
  • Helps ensure facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
  • Greets each and every guest with a smile and direct eye contact.
  • Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc.
  • Uses time efficiently throughout shift by checking equipment, locker rooms, gift shop stocks, inventory, etc. Ensures proper coverage when it’s necessary to leave the area.
  • Keeps area clear of clutter and personal effects.
  • Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book.
  • Informs facility manager of any member, guest, or facility issues.
  • Enrolls members and guests in programs. Makes reservations for spa services and personal training, when applicable.
  • Receives payments for goods and services and properly accounts for the money. Reconciles daily sales, deposits, and receipts, when applicable.
  • Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events.
  • Additional duties as assigned. Qualifications
  • High School diploma but college degree preferred.
  • Customer service experience
  • Previous experience handling money
  • Excellent communication, customer service skills, and work ethic
  • Efficient, well organized, and able to handle a variety of duties simultaneously * Professional manner, discretion, and appearance
  • Excellent verbal and written skills
  • Energetic, enthusiastic and motivational
  • Strong team player
  • Proficient in appropriate computer skills and office equipment
  • Ability to lift 25 lbs.
  • Availability to work nights, weekends and holidays
  • Availability to stand for long periods of time
  • This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
  • The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms Facility/Job Highlights WTS International, LLC is an equal employment opportunity employer that is committed to having a diverse work force

Job Type: Part-time

Benefits:

  • Employee Discount

Schedule:

  • 8 Hour Shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night Shift
  • Weekends

Supplemental Pay:

  • Commission Pay
  • Tips

Ergonomic Workspace:

  • Yes

Administrative Duties:

  • Scheduling
  • Running errands
  • Sorting and sending mail
  • Answering and routing phone calls
  • Greeting visitors

Financial Duties:

  • Processing payments

This Company Describes Its Culture as:

  • People-oriented -- supportive and fairness-focused
  • Team-oriented -- cooperative and collaborative

This Job Is:

  • Open to applicants who do not have a college diploma

Work Remotely:

  • No

Recomended Jobs

  Customer Service Representative

Date : 28 November 2020 | Company : Learnship Networks GmbH | Location : Chicago

Here at NOXObridge we understand that each company that we represent is different, with its own individual goals for the future.


  Customer Call Representative

Date : 28 November 2020 | Company : Learnship Networks GmbH | Location : Chicago

As a Customer Service Representative, you will be responsible for responding to incoming calls from customers, striving to effectively address their every need.


  Reception Associate

Date : 28 November 2020 | Company : Learnship Networks GmbH | Location : Chicago

Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling…


  Public Relations Assistant

Date : 28 November 2020 | Company : Learnship Networks GmbH | Location : Chicago

Here at NOXObridge we understand that each company that we represent is different, with its own individual goals for the future.


  UPS Associate (Rogers Park And Gold Coast)

Date : 28 November 2020 | Company : 3571 | Location : Chicago

Delivers outstanding customer service to walk-in customers and telephone inquiries. The ideal candidate has previous retail sales experience, strong computer…