Of student success preferred The Student Services Officer SSO works under the direction of the Director of Student Services DSS, Academic Dean and/or or Campus President to plan and execute student success strategies Reaches out regularly to current and past students, through ,…
Full Description :
The Student Services Officer (SSO) works under the direction of the Director of Student Services (DSS), Academic Dean and/or or Campus President to plan and execute student success strategies. This position also works in conjunction with other student services departments, faculty, staff, and management as well as local individuals and organizations in the community for the purpose of the ensuring student success and retention within the College. The Student Services Officer (SSO) reports to the Director of Student Services (DSS).
DUTIES AND RESPONSIBILITIES
Helps to plan, organize, and implement student success and retention strategies of the College.
Responsible for coordinating the re-entry efforts by contacting students who have previously dropped a program and ensure
Coordinates retention plans with faculty, staff, and other departments.
Coordinate campus re-entry campaigns and work with students who have dropped to reenter and complete their program. Ensure campus re-entry budgets are achieved and ensure all appropriate paperwork (Admissions and Financial Aid) are completed timely and accurately.
Encourages students success with coaching and advice.
Assists in tracking results of the student experience within committees and college groups.
Supports orientation session for on-ground and any distance education orientation.
Reaches out regularly to current and past students, through phone, email or other communication tools to keep the students actively engaged
Collects, prepares, maintains and analyzes retention metric data.
Performs additional related duties as assigned and needed.
Communicate effectively and cooperate with faculty, staff, and other departments.
Perform the essential duties of the DSS, as defined by the Campus President, based on campus size or extended absence of the DSS.
JOB QUALIFICATIONS AND SKILLS
Associates degree OR equivalent experience and education. Must have minimum of a High School diploma or GED required. * Strong customer service experience required.
Working knowledge of Microsoft Office Excel, Word, PowerPoint and Outlook.
Ability to work a flexible day and evening schedule and some weekends required.
Any applicable and related experience and education in the field of student success preferred
Experience with personal development or life skills coaching and development are beneficial.
Non-Exempt - hourly position
Compensation dependent on experience, knowledge and education level