Data entry, associated with sales activities in a timely manner Bachelors degree Preferred Gather information and assess risk before making decisions Patients with Aphasia, Caregivers, SpeechLanguage Pathologists, ,…
Full Description :
Reports to: Funding Manager
The Funding Coordinator is on the Funding team within the Inside Sales team. They are responsible for identifying funding options for our patients and determining the requirements for a speech device trial. The ideal candidate is compassionate, perceptive, detail-oriented, and meticulous in their work. The Funding Coordinator works with patients who have speech disabilities, their caregivers and their clinician, so effective and versatile communication skills are essential.
Essential Duties & Responsibilities:
Acquires insurance benefit coverage via phone or online portal.
Interprets benefit coverage information to determine anticipated costs for patients.
Uses discernment and judgment to verify the quality of the information provided by insurance companies.
Determines device trial funding options based on the patient’s insurance coverage.
Clearly communicates funding options to designated individuals, such as: Patients with Aphasia, Caregivers, Speech-Language Pathologists, Clinical Consultants and/or Client Advocates.
Maintains accurate and complete documentation of all inquiries.
Proactively communicates with team members regarding identified potential issues and concerns.
Maintains patient records according to HIPAA and Medicare guidelines.
Tracks and trends issues to aid the team in resolution and prevention of repeat problems.
Completes all administrative functions, such as data entry, associated with sales activities in a timely manner.
Identifies and escalates priority issues and proactively follows up on tasks.
Performs other duties and special projects as assigned.
Skills, Competencies, and Experience:
A minimum of one to two years’ experience in customer service or administration (preferred)
Identifies with core company values: Action, Empowerment, Improvement, and Integrity
Compassion for clients with disabilities and investment in providing them the best results
Comfort/willingness to communicate with clients with speech disabilities
Attention to detail, ability to keep track of many possible circumstances and outcomes
Respond to questions from clients with patience and understanding
Steadily and consistently perform routine activities
Gather information and assess risk before making decisions
Use a deliberate, methodical approach to solving problems
Feel comfortable making decisions with limited information
Excellent customer service skills and professionalism
Exhibits strong critical thinking and problem-solving skills through both verbal and written communications
Ability to effectively handle multiple and shifting priorities
Ability to take on new challenges and work outside of one’s comfort zone
Ability to resolve issues from customers in a professional and timely manner
Possess a sense of urgency and willingness to go above and beyond to complete tasks