Funding Coordinator Lingraphica Princeton

Title Funding Coordinator
Date 2020
Company Lingraphica
City Princeton

Short Description :

Data entry, associated with sales activities in a timely manner Bachelors degree Preferred Gather information and assess risk before making decisions Patients with Aphasia, Caregivers, SpeechLanguage Pathologists, ,…

Full Description :

Reports to: Funding Manager

The Funding Coordinator is on the Funding team within the Inside Sales team. They are responsible for identifying funding options for our patients and determining the requirements for a speech device trial. The ideal candidate is compassionate, perceptive, detail-oriented, and meticulous in their work. The Funding Coordinator works with patients who have speech disabilities, their caregivers and their clinician, so effective and versatile communication skills are essential.

Essential Duties & Responsibilities:

  • Acquires insurance benefit coverage via phone or online portal.
  • Interprets benefit coverage information to determine anticipated costs for patients.
  • Uses discernment and judgment to verify the quality of the information provided by insurance companies.
  • Determines device trial funding options based on the patient’s insurance coverage.
  • Clearly communicates funding options to designated individuals, such as: Patients with Aphasia, Caregivers, Speech-Language Pathologists, Clinical Consultants and/or Client Advocates.
  • Maintains accurate and complete documentation of all inquiries.
  • Proactively communicates with team members regarding identified potential issues and concerns.
  • Maintains patient records according to HIPAA and Medicare guidelines.
  • Tracks and trends issues to aid the team in resolution and prevention of repeat problems.
  • Completes all administrative functions, such as data entry, associated with sales activities in a timely manner.
  • Identifies and escalates priority issues and proactively follows up on tasks.
  • Performs other duties and special projects as assigned.

Skills, Competencies, and Experience:

  • A minimum of one to two years’ experience in customer service or administration (preferred)
  • Identifies with core company values: Action, Empowerment, Improvement, and Integrity
  • Compassion for clients with disabilities and investment in providing them the best results
  • Comfort/willingness to communicate with clients with speech disabilities
  • Attention to detail, ability to keep track of many possible circumstances and outcomes
  • Respond to questions from clients with patience and understanding
  • Steadily and consistently perform routine activities
  • Gather information and assess risk before making decisions
  • Use a deliberate, methodical approach to solving problems
  • Feel comfortable making decisions with limited information
  • Excellent customer service skills and professionalism
  • Exhibits strong critical thinking and problem-solving skills through both verbal and written communications
  • Ability to effectively handle multiple and shifting priorities
  • Ability to take on new challenges and work outside of one’s comfort zone
  • Ability to resolve issues from customers in a professional and timely manner
  • Possess a sense of urgency and willingness to go above and beyond to complete tasks

Education, Certifications, Training

  • Associates degree, Required; Bachelor’s degreePreferred
  • At least 1-2 years’ customer service and/or administrative experienceStrongly Preferred
  • Intermediate to Fluent speaking/writing ability in Spanish – Strongly Preferred
  • Job Type: Full-time

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