Call Center Representative Orthosc Llc Myrtle Beach

Title Call Center Representative
Date 2020
Company Orthosc Llc
City Myrtle Beach

Short Description :

Directions, transferring calls and/or taking messages as necessary In addition, make outbound calls to respond to the customer inquiry and/or received via internet, email or a written inquiry Perform other clerical duties such as faxing and ,…

Full Description :

Summary/Objective
The Call Center Representative assists patients who contact our call center and provide service using the appropriate resources, tools and established guidelines. In addition, make outbound calls to respond to the customer inquiry and/or received via internet, email or a written inquiry.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Operate a multi-line phone system

  • Able to communicate to patients in a discreet and confidential manner over the phone

  • Answer incoming calls, greeting callers, providing information & directions, transferring calls and/or taking messages as necessary

  • Scheduling/Rescheduling of multi-physician appointments in a fast pace environment

  • Route emergency calls appropriately

  • Relay and route written and verbal messages

  • Communicate well with outside vendors such as medical offices, attorneys, and hospitals

  • Ability to be resourceful and proactive in dealing with issues that may arise

  • Knowledge of insurances

  • Ability to organize, multitask, prioritize, and work under pressure

  • Handles patient concerns and complaints and forwards to supervisor when appropriate

  • Assist with incoming referrals

  • Perform other clerical duties such as faxing and filing

  • Maintain compliance with all company policies and procedures.

  • Other duties as assigned.

Competencies

  • Orthopaedic/general medical terminology
  • Computer proficiency
  • Telephone switchboard proficiency
  • Professional demeanor
  • Respect and follow physician/patient etiquette
  • Work under pressure with a positive attitude
  • Excellent verbal communication skills

Education and Experience

  • High School Diploma or equivalent
  • Minimum of 1-year healthcare experience.
  • Minimum of 1-year experience in customer service.

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