|Title||Call Center Representative|
The Call Center Representative assists patients who contact our call center and provide service using the appropriate resources, tools and established guidelines. In addition, make outbound calls to respond to the customer inquiry and/or received via internet, email or a written inquiry.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Operate a multi-line phone system
Able to communicate to patients in a discreet and confidential manner over the phone
Answer incoming calls, greeting callers, providing information & directions, transferring calls and/or taking messages as necessary
Scheduling/Rescheduling of multi-physician appointments in a fast pace environment
Route emergency calls appropriately
Relay and route written and verbal messages
Communicate well with outside vendors such as medical offices, attorneys, and hospitals
Ability to be resourceful and proactive in dealing with issues that may arise
Knowledge of insurances
Ability to organize, multitask, prioritize, and work under pressure
Handles patient concerns and complaints and forwards to supervisor when appropriate
Assist with incoming referrals
Perform other clerical duties such as faxing and filing
Maintain compliance with all company policies and procedures.
Other duties as assigned.
Education and Experience
However, applicants without a valid commercial driver's license will be considered if no qualified applicants with a valid commercial driver's license are…
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; Registers sales on assigned cash register, provides…
This apprenticeship program gives you an entry point to a career in health care by guiding you in taking steps towards becoming a Pharmacy Technician…
We will provide you the tools and resources you need to succeed in our organization. The OR Supply Chain Technician is responsible for ordering, and stocking…