Service Manager Carter Multifamily Fund Management Company, LLC Macon

Title Service Manager
Date 2020
Company Carter Multifamily Fund Management Company, LLC
City Macon

Short Description :

Breezeway cleans and other nondaily tasks Review makeready condition with contractors on an ongoing basis Landscaping Perform a monthly walk with landscaping contractor To monitor and ,…

Full Description :

Job Title: Service Manager
Reports to: Community Manager
Department/Group: Property Maintenance
Position Type: Full Time/Hourly

Forest Pointe Apartment Community
444 Forest Hill Road
Macon, GA
Service Manager - Property MAINTENANCE experience preferred


The Service Manager reports directly to the Community Manager and is responsible for the physical maintenance of the entire property. It is expected that the Service Manager will exercise sound discretion and good management judgment while implementing the policies and procedures of the company as they relate to maintenance.
Supervisor Responsibilities:
The Service Manager is responsible for directly supervising the Service Technician and Groundskeeper. In addition the Service Manager is directly responsible for supervising any Vendors required to maintain the property.
General Responsibilities:
The Service Manager is responsible for the properties overall maintenance and care and shall direct related resources toward that end. They will also ensure the efficient and organized operation of the Maintenance Department which includes maintaining accurate inventory of all parts and materials. In total they are responsible to maintain their properties in a first-class physical condition and their department operates within the confines of the operating budget.
In addition to the above, the duties of the Service Manager shall include, but not be limited to the following.

  • Meetings - Meet with manager at beginning and end of each day to review maintenance issues and make-ready status.
  • To properly adhere to and enforce all community and company policies and procedures.
  • To train and supervise all service personnel.
  • To accurately track expenditures within the service department’s budget and to ensure a stabilized fiscal operation.
  • Common Area Inspection – Walk Common areas daily, before 9 am. Office, Fitness Center, Laundry, Parking lots, Compactor/dumpsters, Models, etc.
  • To ensure that the office / shop is continually maintained in a clean and orderly manner.
  • Get F-106 report daily, schedule turns accordingly.
  • Service Staff Meeting - Enforce uniform standard and name tags. Schedule/organize service techs and groundskeeper. (Daily)
  • Schedule work orders and complete work orders as necessary. Ensure 24-hour response policy. (Daily) To respond to and immediately coordinate plans of corrective action to rectify all maintenance related emergencies and provide direct communication to the Community Manager.
  • Walk all move-outs prior to make-ready to determine whether touch ups can be done, or full paint is needed (daily as needed).
  • Key Log - Check key log daily. Make sure all keys are accounted for. Complete an audit as your last assignment of the day.
  • Update make-ready board and make-ready schedule in the CSR. (Weekly)
  • Enforce trash standards on property. Put out trash notices. (Daily) During your filter replacement each quarter put notice in apartments to reiterate our policies regarding trash, recycle and cardboard, see attached letter.
  • Logs - Maintain MSDS/OSHA/EPA logs in shop and office (Daily). Keep office staff and maintenance staff informed at weekly meetings of changes in MSDS sheets. To keep all personnel aware of current safety regulations and to hold regular safety meetings.
  • Irrigation – check on a weekly basis. Refer to the Preventative Service Schedule within the CSR.
  • Trash compactor oversight, Pool Maintenance during the season. Ensure coverage on weekends or in supervisor’s absence. (Weekly)
  • Enforce overtime policy. Ensure no overtime during week if possible. Communicate overtime status every Monday. (Weekly)

Duties: Monthly

  • Car Check - Walk property for car check on a monthly basis.
  • Perform all required inspections. Inspect all breezeways monthly. See the Preventative Service Schedule located in the CSR.
  • Landscaping – Perform a monthly walk with landscaping contractor. Walk irrigation with contractor.
  • Monthly inspection – Walk property with manager and review monthly inspection checklist. Inspect for liability issues, even if they are not on checklist.
  • Calendar - Develop a schedule for breezeway cleans and other non-daily tasks. See Property Services Schedule.
  • Community Service Register (CSR) – To ensure that the register is properly utilized for maintenance functions and records and contains accurate and up-to-date information.
  • Common Areas - Maintain common areas on weekends – Saturday afternoon cleans. (Weekly)
  • Be up to date on ADA policies.
  • Make-Ready: Review make-ready condition with contractors on an ongoing basis. See “Contractor Checklist” within the CSR program.
  • To perform the duties of the Service Technician and/or the Groundskeeper should staffing requirements dictate.
  • To monitor the status of warranty dates and times for buildings, appliances and equipment and to coordinate inspections prior to expiration of any warranty period.
  • To ensure all gated entrances and security service equipment are always operable and maintained in proper working order.
  • To keep record of scheduled maintenance on all equipment based on the manufacturer’s recommendations and operations manuals.
  • To monitor and keep accurate inventory of tools and equipment.
  • To suggest changes in working conditions and equipment use to increase efficiency.
  • To initiate or suggest plans to motivate themselves and other maintenance personnel to achieve the properties goals.

Physical Requirements:
: To accomplish the essential functions of the job the Service Manager must be able to:

  • To work outdoors in the climate of the region that the property is located.
  • To be able to safely use manual and power tools weighing up to 40 pounds.
  • To be able to safely carry, set-up and climb ladders and sections of scaffolding weighing up to 125 pounds, which reach heights of 40 feet.
  • To assist in the safe and proper transportation and set-up of appliances, furniture, building

materials, tools, supplies, and equipment up to 250 pounds. Such transportation will require
the use of hand trucks and may necessitate the climbing of flights of stairs.
Responsibility Acknowledgement:
I hereby acknowledge that I have read and fully understand the Position Description and Responsibilities of the Service Manager as outlined above. In addition, it is my understanding that I, as Service Manager, am responsible for the duties listed above and herby certify that I can perform these duties required. I also understand that company has the right to amend or revise the Service Manager job description as required.
______________________________ ___________________________________ __________________________
Signature Print or Type Name Date

Job Type: Full-time


  • 401(k)
  • Health Insurance
  • Paid Time Off


  • Monday to Friday
  • Weekends

Work Remotely:

  • No

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