Packages for warranty, returns, misships, and product refurbishment procedures In this role, you will work directly with vendors and manufacturers on product disposition of defective and unwanted products converting unsellable inventory to cash or sellable inventory Recover ,…
Full Description :
Comoto Holdings is America’s largest and fastest growing omnichannel platform in the powersports aftermarket-products industry; dedicated to advancing the experience of moto enthusiasts across the globe. Comoto’s brands, RevZilla, Cycle Gear, and now J&P Cycles, deliver premium products, dedicated expertise, engaging media, and passionate customer support of the rider community, through best-in-class e-commerce and retail experiences.
Our next Recovery Specialist will support company growth and gong-worthy customer service while minimizing recovery losses by serving as a liaison for the Comoto family (RevZilla, CycleGear, J&P Cycles and REVER), manufacturers, vendors, and distributors. In this role, you will work directly with vendors and manufacturers on product disposition of defective and unwanted products converting unsellable inventory to cash or sellable inventory.
Important Information: this position pays $15.00/hr with an interview process that includes two rounds of interviewsthe first with the supervisor and the second with the department director.
Our Next Recovery Specialist Will:
Recover costs associated with defective and unsaleable products while minimizing costs impacting reverse logistics operations
Support returns & warranty customer service resolutions post returns process
Identify and implement continuous improvements focusing on reduction in cost processes and improving system accuracy and compliance
Proactively establish recovery (RTV and warranty) policies and procedures with new brands and collaborates with suppliers to optimize recovery process
Serve as the main point of contact for vendor or manufacturer to facilitate product recalls, updates, or returns for Comoto Fulfillment Centers
Interact with Accounting to support documentation and processing of credit and product replacements
Work with Receiving and Inventory teams to sort incoming packages for warranty, returns, mis-ships, and product refurbishment procedures
Foster team growth and development through continued departmental education, training, and finding gongs. Maintain an expert level of proficiency in the Admin software and manufacturer warranty policies and procedures
Provide feedback on Reverse Logistics Team Members’ performance to the Managers, Supervisors, and Leads
Train new returns and inventory team members on warranty and recovery procedures
Provide details of incorrect product descriptions, and photos to Merchandising Team
Identify items for disposition on eBay and work with Returns Team to create auctions and record the sales
Our Next Recovery Specialist Has:
A commitment to Comoto’s Core Values
Bachelor’s Degree (preferred)
Thorough knowledge of warranty and returns policies and procedures
Problem solving and analytical skills
Established communication, interpersonal, and listening skills
The ability to interact and participate in a fast-paced, high-energy, team-driven environment
Time management skills and the ability to organize and manage multiple priorities
The ability to occasionally work a schedule outside of normal business hours
Writing and math skills normally acquired through high school education
All your information will be kept confidential according to EEO guidelines.