Account Servicing Associate First Financial Corporation Indiana Terre Haute
Account Servicing Associate
First Financial Corporation Indiana
Short Description :
Customers Set up sweep for cash management and commercial line of credit Process incoming signature cards to ensure proper completion Basic computer skills, with data entry ,…
Full Description :
First Financial Bank
Account Servicing Associate Status
Non-Exempt Reports To
Deposit Operations Supervisor Summary
Verifies input data from source documents to ensure customer accounts are accurately set up and maintained. Processes accounts after customer is deceased.
(To perform this job successfully, an individual must be able to perform each essential satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.)
High school diploma or equivalent.
Basic computer skills, with data entry experience being a plus.
Accuracy and attention to detail.
Basic communication skills.
(Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Process incoming signature cards to ensure proper completion.
Perform quality review of information provided by account holder has been properly entered into the system.
Responds to requests for assistance from branches regarding customer accounts.
Process and proof Beneficial Ownership forms
Process Death Certificates
Update and process TIN, W-8 and W-9
Make entries for IOTLA accounts
Set up sweep for cash management and commercial line of credit
Process death notifications
(The behaviors, knowledge, and motivations important to success in the job)
Written and Oral Communication skills
Customer Service Orientation
Problem Assessment and Solving skills
Teamwork and Dependability
Analytical and Organizational Skills
Micro-Soft computer skills
Provides Proper Telephone Etiquette to Internal/External Customers
Reviews Required Documentation for Accuracy and Completeness
Personal Development as Established with Manager
Maintain Sufficient knowledge and understanding of the Bank Secrecy Act, Anti-Money Laundering/Anti-Terrorist Financing/PATRIOT Act and OFAC regulations to be able to full applicable requirements and responsibilities under the bank’s related policies and programs.
Critical Job Elements
Generally good working environment with little exposure to noise, extreme temperatures or other adverse factors.
Above average physical effort of hand and eye coordination, and dexterity of hand and fingers to work efficiently and accurately.
Above average mental effort consisting of complexity of decision making, concentration, and memory.
Above average verbal and written communication skills in order to process customer’s transactions accurately.