Customer Care Travel Specialist cxLoyalty Westerville

Title Customer Care Travel Specialist
Date 2020
Company cxLoyalty
City Westerville

Short Description :

Want to redeem their loyalty points for travel We design, administer and fulfill loyalty and customer engagement programs that strengthen and expand the value of relationships for brands around the globe, including many of the largest and most respected companies in ,…

Full Description :

WORK FROM HOME OPPORTUNITIES AVAILABLE!
300 W Schrock Rd
Westerville, OH 43081
About :
is a leading loyalty and customer engagement solutions company servicing 70 million consumers with approximately 3000 client & marketing partner relationships and over 40 years of experience. We design, administer and fulfill loyalty and customer engagement programs that strengthen and expand the value of relationships for brands around the globe, including many of the largest and most respected companies in the financial services, retail, travel, and telecom industries. Based in Stamford, Conn., has approximately 3100 associates in 19 countries.
Position Summary:
is seeking detail-oriented Customer Service Travel Representatives to join our team in Westerville, OH. Our ideal Customer Service Travel Representative is fun loving and has a work hard, play hard mentality. They will be responsible for assisting customers in completing airline ticket purchases over the phone, informing customers of promotions and deals, and supporting customers in booking other services such as hotels, activities and car rentals. Our Travel Representatives get the opportunity help a customer to experience the thrill and excitement of their first amusement park or fulfill their bucket list dreams such as seeing the Egyptian pyramids.
offers a competitive benefits and perks package, which includes: 4 weeks paid vacation annually, comprehensive Group Healthcare plan with 80% company paid premium for employees, a 401K Savings plan, $300 annual travel credit + access to many membership discounts. also offers career progression with opportunities to grow with the organization in as soon as 3 to 6 months!
Essential Duties and Responsibilities:
Provide amazing service for inbound calls from customers who want to redeem their loyalty points for travel
Offer accompanying travel products – car, hotel, activities – to enhance the customers travel experience
Achieve individual performance objectives that contribute to our organizational goals and client expectations
Model behavior in accordance with our Company Core Values: Teamwork, Integrity, Customer Focus, Communication, Trust, Total Performance, and Passion
Preferred Qualifications:
One year customer service or call center experience preferred
Must have 100% schedule flexibility between the hours of 6am – midnight, 7 days a week
Must have the flexibility to work from home and on site
Strong computer skills are a must! Proven success in managing 7-10 programs simultaneously
High School diploma or equivalent, required
Must be able to pass a pre-employment screening which may include a drug screen, criminal background check and/or fingerprint screening
**Must live within a reasonable distance of our Westerville, OH site as work from home opportunities are temporary
****We supply will supply your computer and all necessary hardwaremust have existing high speed internet connection in the residence
To learn more visit us at www.cxloyalty.com
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