Customer Service Representative State Lottery Commission Dorchester

Title Customer Service Representative
Date 19 November 2020
Company State Lottery Commission
City Dorchester

Short Description :

Agents regarding games, winning numbers, etc process prize check for winners, operate terminals, sell tickets for all games Must have a Valid Drivers License Answer general mail requests for information on winning numbers, games, etc ,…

Full Description :

JOB SUMMARY:

Answer telephone inquiries from the general public and agents regarding games, winning numbers, etc. process prize check for winners, operate terminals, sell tickets for all games; answer general mail requests for information on winning numbers, games, etc.

ESSENTIAL FUNCTIONS:

  • Process customer claims for winning tickets of all games and generates prize checks by following MSLC Standard Claims Guidelines.
  • Sell tickets for all Lottery games.
  • Answer telephone inquires from lottery players and agents in a professional and timely manner.
  • Respond to mail request for winning numbers, game and other lottery information.
  • Communicate to agents the benefits of new games and promotions.
  • Provide back up for the switchboard when needed.
  • Perform related duties as assigned.

Qualifications

PREFERRED QUALIFICATIONS:

  • Must be customer service oriented.
  • Have a professional and pleasant telephone manner.
  • Strong communications skills are required.
  • Thorough knowledge of all Lottery games and the general operation and functions of the lottery.
  • Excellent attendance and punctuality.
  • Flexibility to adjust work scheduling as needed.
  • Knowledge of Microsoft Office Suite and FLEX and / or WAVE terminal.
  • Must have a Valid Driver’s License.
Official Title: Customer Service Rep MSLC Primary Location: United States-Massachusetts Job: Unclassified Agency: State Lottery Commission Schedule: Full-time Shift: Day Job Posting: Nov 18, 2020, 8:23:40 AM Number of Openings: 1 Salary: 56,369.7774,348.10 Yearly If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Elizabeth LaForest7818495555

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