Call Center Agent Spectra360 Talent Management Carlsbad

Title Call Center Agent
Date 2020
Company Spectra360 Talent Management
City Carlsbad

Short Description :

Educate patients on products, and provide status updates for partnering manufacturers and drive sales Receive high volume of inbound calls pertaining to benefits, product, documentation, insurance and status Licensure / Certification Requirements Promptly responds to patient inquiries over ,…

Full Description :

Primary Responsibilities

  • Initiate large number of outbound calls to facilitate orders, educate patients on products, and provide status updates for partnering manufacturers and drive sales.
  • Receive high volume of inbound calls pertaining to benefits, product, documentation, insurance and status.
  • Promptly responds to patient inquiries over the phone with the end goal of being as helpful as possible.
  • Initiate call to patient and physician to help obtain documentation required.
  • Obtain, review and maintains documentation for new and existing patients.
  • Verifies that appropriate supporting documentation has been obtained prior to shipment.
  • Reviews insurance verifications, calculates co-pays and relays benefits accordingly.
  • Provides excellent customer service by positively engaging with patient and physician, promptly delivering and explaining coverage benefits, and supporting patient and physician

Required Education, Training and/or Professional Experience

  • High School diploma or GED required
  • 1-2-year(s) work experience in a customer service call center preferred
  • Excellent customer service skills, including phone and interpersonal skills

Licensure / Certification Requirements

  • Candidate must successfully pass a background check.

Job Type: Contract

Salary: $14.00 - $16.00 per hour

Schedule:

  • Day shift
  • Monday to Friday

Experience:

  • Call Center: 1 year (Preferred)
  • Medical Billing: 1 year (Preferred)

Contract Length:

  • 3 - 4 months

Contract Renewal:

  • Possible

Work Remotely:

  • Temporarily due to COVID-19

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