Customer Experience Specialist Fastrac Syracuse

Title Customer Experience Specialist
Date 2020
Company Fastrac
City Syracuse

Short Description :

That is being provided and complete an online survey for each store visited Complete 45 to 60 shops a week depending on geography of assigned area Shop various locations within the assigned state or states 38 minutes per visit Remain ,…

Full Description :

Position Summary: The CES is responsible for measuring the level of customer service that is provided to our guests while in our stores. The CES will complete targeted shops within their assigned geography.

Responsibilities: Visit each assigned store once to twice a week at different times of the day and on different days of the week. Evaluate the store on the Customer Service that is being provided and complete an online survey for each store visited Complete 45 to 60 shops a week depending on geography of assigned area Shop various locations within the assigned state or states ( 3-8 minutes per visit ) Remain anonymous throughout every visit Take care of and be responsible for all assigned company equipment Managing one's time thru a mobile device

Requirements
Possess effective written and verbal communication skills. Must have attention to detail. Flexible availability. Must be available to complete a minimum of 55-60 assignments per week. Must be punctual, maintain a high level of integrity, and be inconspicuous in demeanor. Able to meet deadlines

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

  • 401(k)
  • 401(k) Matching
  • Dental Insurance
  • Disability Insurance
  • Employee Discount
  • Flexible Schedule
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Referral Program
  • Retirement Plan
  • Tuition Reimbursement
  • Vision Insurance

Schedule:

  • 8 Hour Shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night Shift
  • Weekends

Experience:

  • customer service/retail management: 3 years (Preferred)

Location:

  • Syracuse, NY (Required)

License:

  • Driver's License (Required)

Work authorization:

  • United States (Required)

Required travel:

  • 100% (Required)

Additional Compensation:

  • Other forms

This Company Describes Its Culture as:

  • Detail-oriented -- quality and precision-focused
  • Innovative -- innovative and risk-taking
  • Aggressive -- competitive and growth-oriented
  • Outcome-oriented -- results-focused with strong performance culture
  • Stable -- traditional, stable, strong processes
  • People-oriented -- supportive and fairness-focused
  • Team-oriented -- cooperative and collaborative

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks)
  • Open to applicants who do not have a college diploma

Benefit Conditions:

  • Waiting period may apply

Work Remotely:

  • Yes

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