RMA Coordinator Clear Align Nashua

Title Rma Coordinator
Date 2020
Company Clear Align
City Nashua

Short Description :

And government officials Greet visitors and follow established visitor signin procedures Manage RMA data entry in ERP system and Access Database This position will support the RMA team, as well as be responsible for administrative duties to ,…

Full Description :

Clear Align is looking for an experienced RMA Coordinator to join our rapidly-growing team.

Clear Align designs, prototypes and manufactures custom imaging, sensing and fiber optic systems for defense, aerospace and commercial customers. Clear Align’s imaging expertise spans the UV, visible, NIR, SWIR, MWIR, and LWIR portions of the spectrum, delivering both narrow- and wide field-of-view systems. Fiber-optic and sensing expertise includes optical integration for communications, remote sensing and targeting, as well as medical fiber optics.

This position will support the RMA team, as well as be responsible for administrative duties to support senior leadership, and managing the reception area. In this position you will be the first face of our company. The successful candidate will be a detail-oriented problem solver that enjoys interfacing with others while working in a fast-paced environment with a strong customer focus. This position will report to the VP, Manufacturing.


  • Manage RMA data entry in ERP system and Access Database
  • Manage complex reports in MS Excel format
  • Experience managing customer accounts
  • Experience working in domestic and international shipping/receiving and handling
  • Answer phones and be the first voice to customers and government officials
  • Greet visitors and follow established visitor sign-in procedures
  • Support customer visits and meetings; providing meals and refreshments, and ensure conference room equipment is functioning

The candidate should have the following attributes:

  • U.S. Person Status Required
  • 2-5 years RMA or customer service experience
  • Associates Degree, or equivalent experience preferred
  • Working knowledge of ITAR regulations a plus.
  • Must be extremely detail oriented with the ability to manage many task and projects simultaneously without missing deadlines.
  • Must be highly organized with a passion for operational efficiency and excellence
  • Must be able to work effectively with all levels of the organization and have the ability to multi-task and work in a fast-paced environment.
  • Excellent communication and organizational skills, positive attitude, customer service oriented, and professional.
  • Manufacturing RMA experience a plus
  • Exceptional verbal and written communication skills and ability to summarize and document work
  • Ability to work and interact within a team structure as well as the ability to work independently
  • Proficient in Microsoft Access, Excel, Outlook, and Word software
  • Strong interpersonal skills and problem-solving abilities
  • Self-starter dedicated to continual improvement
  • Basic ERP understanding and experience
  • Experience using Visual Manufacturing ERP software a plus

Clear Align is an equal-opportunity employer

Clear Align
24 Simon Street
Nashua, NH 03060

Job Type: Full-time


  • customer service skills: 2 years (Preferred)


  • Associate (Preferred)

Work Location:

  • One location


  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Signing bonus
  • Paid time off
  • Work from home
  • Flexible schedule
  • Tuition reimbursement
  • Other


  • Monday to Friday

Company's website:

  • www.clearalign.com

Work Remotely:

  • Temporarily due to COVID-19

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