And government officials Greet visitors and follow established visitor signin procedures Manage RMA data entry in ERP system and Access Database This position will support the RMA team, as well as be responsible for administrative duties to ,…
Full Description :
Clear Align is looking for an experienced RMA Coordinator to join our rapidly-growing team.
Clear Align designs, prototypes and manufactures custom imaging, sensing and fiber optic systems for defense, aerospace and commercial customers. Clear Align’s imaging expertise spans the UV, visible, NIR, SWIR, MWIR, and LWIR portions of the spectrum, delivering both narrow- and wide field-of-view systems. Fiber-optic and sensing expertise includes optical integration for communications, remote sensing and targeting, as well as medical fiber optics.
This position will support the RMA team, as well as be responsible for administrative duties to support senior leadership, and managing the reception area. In this position you will be the first face of our company. The successful candidate will be a detail-oriented problem solver that enjoys interfacing with others while working in a fast-paced environment with a strong customer focus. This position will report to the VP, Manufacturing.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Manage RMA data entry in ERP system and Access Database
Manage complex reports in MS Excel format
Experience managing customer accounts
Experience working in domestic and international shipping/receiving and handling
Answer phones and be the first voice to customers and government officials
Greet visitors and follow established visitor sign-in procedures
Support customer visits and meetings; providing meals and refreshments, and ensure conference room equipment is functioning
The candidate should have the following attributes:
U.S. Person Status Required
2-5 years RMA or customer service experience
Associates Degree, or equivalent experience preferred
Working knowledge of ITAR regulations a plus.
Must be extremely detail oriented with the ability to manage many task and projects simultaneously without missing deadlines.
Must be highly organized with a passion for operational efficiency and excellence
Must be able to work effectively with all levels of the organization and have the ability to multi-task and work in a fast-paced environment.
Excellent communication and organizational skills, positive attitude, customer service oriented, and professional.
Manufacturing RMA experience a plus
Exceptional verbal and written communication skills and ability to summarize and document work
Ability to work and interact within a team structure as well as the ability to work independently
Proficient in Microsoft Access, Excel, Outlook, and Word software
Strong interpersonal skills and problem-solving abilities
Self-starter dedicated to continual improvement
Basic ERP understanding and experience
Experience using Visual Manufacturing ERP software a plus
Clear Align is an equal-opportunity employer
Clear Align www.clearalign.com 24 Simon Street Nashua, NH 03060