Customer Service Representative GLOBAL MAGAZINE Chicago

Title Customer Service Representative
Date 2020
Company GLOBAL MAGAZINE
City Chicago

Short Description :

Calls and customer retention Follow and develop procedural and diagnostic documentation Troubleshoot Descartes application issues reported by customers Maintain customer contact and incident information ,…

Full Description :

RESPONSIBILITIES:

  • Provide timely feedback to external and internal customers via phone, e-mail, or other forms of communication.
  • Troubleshoot Descartes application issues reported by customers.
  • Proactive application monitoring.
  • Maintain customer contact and incident information within ticketing application (SAP CRM).
  • Follow and develop procedural and diagnostic documentation.
  • Assist clients in the use of systems and applications.
  • Work with customers in establishing the appropriate expectation and response time.
  • Provide comprehensive first-tier phone support.
  • Ability to communicate in a professional manner.
  • Ensure proper call ticket escalation to internal departments.
  • Remaining flexible to changes in job duties, expectations, policies, and procedures.
  • Position requires some shift work and weekend work.
  • Position requires pager on-call duty on a rotating basis.
  • Perform other duties as required by your manager.

Qualifications:

  • High school diploma or general education degree (GED) required
  • Customer service experience
  • Experience working with inbound and outbound calls and customer retention
  • Proficient in Microsoft Office
  • Excellent interpersonal and communication skills
  • Comfortable working in a high volume role
  • Demonstrated ability to prioritize tasks and manage time efficiently
  • Basic computer skills in various software and web-based applications

Job Types: Full-time, Part-time

Salary: $25.00 to $28.00 /hour

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Signing bonus

Work Remotely:

  • No

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