Customer Service Associate. The UPS Store #5742 Broadlands

Title Customer Service Associate.
Date 2020
Company The UPS Store #5742
City Broadlands

Short Description :

Customers and telephone inquiries Invoices customers and applies customer payments Must be an energetic selfstarter who is driven to succeed The ability to offer World Class ,…

Full Description :

The Customer Service Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
The ideal candidate will be able to work midday to evening various weekdays and morning to early evening on Saturdays. The ability to offer World Class Customer Service is a must!

RESPONSIBILITIES
  • Delivers outstanding customer service to walk-in customers and telephone inquiries
  • Continuously practices good listening skills with customers, UPS Store team members, and leadership
  • Takes ownership of the customer's shipping needs and offers viable solutions
  • Takes action to learn all product and service offerings, alternative solutions, and industry trends
  • Operates all equipment, software, and devices in an expert fashion and is willing to teach others
  • Maintains a clean, organized, and safe working environment
  • Invoices customers and applies customer payments
  • Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
  • Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
  • May open and/or close the store and perform end-of-day accounting, etc.
  • Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
  • Performs other duties as assigned

QUALIFICATIONS
  • High school diploma or GED required
  • Able to cross sell and up sell products and services
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds
  • Good communication and people skills
  • Have "Can Do" attitude.
  • Neat, clean, and professional appearance
  • Willing to accept full accountability for Center operations
  • Able to follow and understand quality guidelines
  • Able to work and complete tasks independently in a quick turn environment
  • Detail oriented, organized, and able to multi-task
  • Strong customer service skills and abilities
  • Must be an energetic self-starter who is driven to succeed
  • Willing and able to work 25 to 30 hours per week for a 5-day work week

BENEFITS
  • Excellent Advancement Opportunities
  • Employee Discounts
  • Balanced Work-Life Company Culture
  • Casual and creative work environment
  • Free Parking
  • Formal Ongoing Training Program
  • Formal On-the-Job Training Program

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