Front Office Assistant UnitedHealth Group Rockaway
Front Office Assistant
Short Description :
Them with a friendly demeanor, answering inquiries and directing them through the registration process Answer multiphone lines, filing, faxing, scanning documentation and completing daily patient callbacks As a Front Office Assistant, you will be responsible for greeting ,…
Full Description :
Careers with MedExpress. At MedExpress, we believe in delivering quality, convenient, affordable health care and exceeding our patients’ expectations. Our neighborhood medical centers are open every day from 8-8 with a full medical team and no appointments necessary to help patients get in, get healthy, and get back to what’s really important. We provide a broad scope of services including urgent care, basic wellness and prevention, and employer health services. As part of the Optum and family of businesses, we’re working together to help people live healthier lives and to help the health system work better for everyone. You can become part of our elite team almost anywhere with 250 MedExpress centers across the country and two administrative offices in Morgantown, WV and Pittsburgh, PA. Join us and start doing your life’s best work.(sm) Role Specific Language: Having energized and friendly front office assistants is essential to delivering quality care and creating success in our centers. As a Front Office Assistant, you will be responsible for greeting patients, activating patient files, and providing support to medical staff. If you’re a team player with a warm and welcoming attitude, excellent interpersonal skills, and the ability to multi-task, we’d love for you to join our team!
Assist in opening and closing the clinic, locking and unlocking the doors, and maintaining a clean waiting area
Welcome all On-Site Clinic patients and visitors by greeting them with a friendly demeanor, answering inquiries and directing them through the registration process.
Collect all insurance information, verify patient demographics, process payments, and complete phone sheets.
Discharge patients, verify their information, and provide them with anything needed to leave such as discharge papers, prescription, or work/school excuses
This role is patient-facing and requires working in a clinical setting. The noise level is moderate and there is a potential for exposure to infectious diseases and blood-borne pathogens. It requires the ability to stand and sit for hours at a time (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements, and ability to lift 50 lbs. Hours may vary based on location, patient volume, and business needs. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
High School Diploma or equivalency (GED)
1+ year(s) of customer service OR experience in a medical office setting
Experience with basic computer software and the ability to learn electronic medical records
Lift 50 pounds
Understanding of occupational medicine
Experience collecting health insurance information and/or processing patient payments
Experience with patient registration
6+ months of experience navigating computer systems, tools, and technologies – such as Microsoft Office, point of sale (POS), electronic medical record (EMR), or practice management and billing systems