Customer Service Representative Buffalo Rock Company Birmingham

Title Customer Service Representative
Date 2020
Company Buffalo Rock Company
City Birmingham

Short Description :

Necessary in order to update accounts To include calls, letters and other collection actions Proficiency 10 key and data entry skills Posts finalized receipts and EFT transactions to customer ,…

Full Description :

Department: COR Accounts Receivable Job Status: Full Time
FLSA Status: Non-Exempt Reports To: Corporate Accounts Receivable Manager
Grade/Level: Amount of Travel Required: None
Job Type: Regular Positions Supervised: None
Work Schedule: Monday- Friday
POSITION SUMMARY
Buffalo Rock is an award-winning Pepsi-Cola Bottler founded in Birmingham, AL, more than 100 years ago. The Business Development Coordinator (BDC) is a key member of Team Rock's Accounts Receivable team and provide all aspects of customer service to an extensive group of accounts receivable customers utilizing a computerized accounting system along with other manual processes.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
  • Reviews customer accounts on a continual basis.
  • Receives communications and provides timely submittal of any requested documents from the customer.
  • Retrieves and mail/faxes/email all invoice copies for customers, as requested.
  • Processes daily debts and credits to customer accounts, after authorization is received.
  • Posts finalized receipts and EFT transactions to customer accounts and update the accounts receivable ledger.
  • Researches and processes customer claims of invoice payment.
  • Must possess strong organizational skills for maintaining records and communications.
  • Researches and processes charge backs, product returns, and returned checks against customer accounts.
  • Answers accounts receivable phone inquiries and follow up. Includes extensive communication with both current and past due accounts.
  • Calls and sends correspondence to customers as necessary in order to update accounts.
  • Maintains ongoing complete records of all communications with customers.
  • Handle collection activities with customer. To include calls, letters and other collection actions.
  • Assist with related special projects, as required.
  • Various duties as assigned.
  • Responsible for continuous self-improvement through the knowledge and use of all Company and Division provided training i.e. interactive web-based training, facilitated group training, video-on-demand, on-the-job training, individual or group coaching, or any other company provided method.
    POSITION QUALIFICATIONS
    Competency Statement(s)
  • AccountabilityAbility to accept responsibility and account for his/her actions.
  • AccuracyAbility to perform work accurately and thoroughly.
  • Communication, OralAbility to communicate effectively with others using the spoken word.
  • Customer OrientedAbility to take care of the customers’ needs while following company procedures.
  • Detail OrientedAbility to pay attention to the minute details of a project or task.
  • Honesty / IntegrityAbility to be truthful and be seen as credible in the workplace.
  • OrganizedPossessing the trait of being organized or following a systematic method of performing a task.
  • Mathematical SkillsAbility to apply mathematical operations to daily tasks; Tracking Stales & Shortages
  • Relationship BuildingAbility to effectively build relationships with customers and co-workers.
  • Time ManagementAbility to utilize the available time to organize and complete work within given deadlines.
    SKILLS & ABILITIES
    Education: High School Graduate or General Education Degree (GED): Required
    Experience: 6 plus months of experience in accounts receiveable or bookkeeping
    Prior collection skills preferred.
    Computer Skills: Extensive knowledge of Microsoft Suite of products to include Word and Excel.
    Proficiency 10 key and data entry skills.
    Certifications &
    Licenses:
    Other Requirements:
    PHYSICAL DEMANDS
    N (Not Applicable) Activity is not applicable to this position.
    O (Occasionally) Position requires this activity up to 33% of the time (02.5+ hrs/day)
    F (Frequently) Position requires this activity from 33%66% of the time (2.55.5+ hrs/day)
    C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)
    Physical Demands Lift/Carry
    Stand O
    Walk O
    Sit C
    Manually Manipulate N
    Reach Outward F
    Reach Above Shoulder O
    Climb N
    Crawl N
    Squat or Kneel N
    Bend O
    Grasp F
    Speak C
    10 lbs or less O
    11-20 lbs O
    21-50 lbs N
    51-100 lbs N
    Over 100 lbs N
    Push/Pull
    12 lbs or less O
    13-25 lbs O
    26-40 lbs N
    41-100 lbs N
    Other Physical Requirements
  • Vision
  • Sense of SoundRequired for a total workday.
    WORK ENVIRONMENT
    Generally works in an office environment in a controlled atmosphere building.

    Applicant's/ Employee's Signature: Date:
    Interviewer's/ Supervisor's Signature: Date:
    The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

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