TEMPORARY Customer Service Representative, 9/1 Start NAVIENT Arcade

Title Temporary Customer Service Representative, 9/1 Start
Date 2020
Company NAVIENT
City Arcade

Short Description :

And outbound calls and performing data entry related to a new program Navient and certain of its affiliated companies are federal, state and/or local government contractors Positions that support state and/or local contracts also may require additional background ,…

Full Description :

Do you enjoy research and problem solving? Do you enjoy talking to and helping customers by phone?


Pioneer Credit Recovery, a company, has immediate openings for Temporary Customer ServiceRepresentatives, training class begins Tuesday, September 1st

Join Pioneer as a temporary work-from-home Customer Service Representative at $17.00/hour plus bonus. The duration of this temporary role will be 3-12 months, depending on business need. Computer equipment will be provided!
This new role will be fast paced managing inbound and outbound calls and performing data entry related to a new program. You will assist customers by researching their account and providing prompt and accurate information in a courteous and professional manner.

Please note: Applicants considered must reside within 1-1.5 hours of the Arcade, NY

Work Schedule

Virtual Training:

Training Schedule will fall between the following hours:

8 am-5 pm EST (7 am-4 pm CST)

Schedule after training:

Mon-Fri 8 AM-5 PM EST (7 AM-4 PM CST)

  • may work longer depending on call center volumes

*Occasionally a Saturday (1 Sat per month)*

MINIMUM REQUIREMENTS:

  • High School Diploma or G.E.D.
  • Experience in servicing customers with professionalism, diplomacy and consideration for the customer’s requests or concern
  • Some completed college coursework will serve as substitute for work experience
  • Applicants considered must be located within 1-1.5 hours of Arcade, NY, Perry, NY or Horseheads, NY
  • High speed internet access (Minimum 1MB upload speed, 5MB download speed)
  • Landline phone or cell phone
  • Private workspace or home office free of distractions and outside noise
  • Excellent written and verbal communication skills
  • Fast learner, ability to maintain an in-depth understanding of the training curriculum
  • Excellent PC and internet navigation skills
  • Efficient time management skills

PREFERRED QUALIFICATIONS:
Prior experience in a high-volume call center preferred

All offers of employment are contingent on standard background checks. and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.
is a drug free workplace.

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