Treatment Coordinator Exceptional Dental Metairie

Title Treatment Coordinator
Date 29 June 2020
Company Exceptional Dental
City Metairie

Short Description :

When necessary Accept and record payments made at the time of service, via mail and telephone Monitor schedule and patients who are waiting in reception area Exceptional hand dexterity and typing skills ,…

Full Description :


Treatment Coordinator

Metairie, Louisiana

Position Summary: Promote practice growth through effectively scheduling patient treatment in accordance with doctor’s availability, assisting patients with financial options, and following up on overdue patient appointments.

Essential Responsibilities:

  • Must maintain regular, consistent and punctual attendance in accordance with assigned schedule and time off policies.
  • Memorize and deliver scripts in person and over the phone as appropriate
  • Telephone: answer appropriately; record and retrieve messages
  • Retrieve messages and e-mails regarding treatment and new appointment and act upon them
  • Monitor schedule and patients who are waiting in reception area; notify appropriate staff of patient arrival and when there has been a delay in patient seating for appointment. (Back-up to Greeter)
  • Check patient records and provide with appropriate and necessary forms upon arrival (i.e. medical history, HIPAA consent, contact information, IV and oral sedation forms etc.)
  • Make certain that office has x-rays from previous dentist when appropriate
  • Schedule appointments in consideration of production and capacity
  • Set up appointments with specialists when indicated; coordinate with specialists office, send x-rays, explanatory letter and provide a referral card/pamphlet for specialist to patient
  • Accept and record payments made at the time of service, via mail and telephone
  • Present financing options and make necessary arrangements
  • Prepare End-of-Day routine, including: (a) reconciling production and collection (b)preparing and making bank deposits
  • Make courtesy calls for treatment follow-up (post-op calls, when necessary)
  • Prepare and submit End of Day Reports
  • Complete training in all areas shown on training schedule which apply to your position(s)
  • Additional responsibilities as needed & as appropriate
  • Completely cross-train to assume Hygiene Coordinator, Greeter/Receptionist responsibilities, when necessary

Success Factors

  • Good interpersonal skills to maintain positive rapport with patients, dentists, other staff members and community
  • Effective verbal skills to communicate clearly and professionally with patients and staff
  • Professional personal presentation

Education and Experience

  • Must have knowledge of dental terms and procedures
  • Prior experience in a dental office highly preferred
  • Computer literacy

Working Conditions/Physical Requirements:

  • Sitting 50%
  • Standing/walking 50%
  • Moderate noise levels from dental and other Lab equipment.
  • Medical, office, and lab setting.
  • Exceptional hand dexterity and typing skills to work with standard software programs provided.
  • Good Mathematical aptitude in order to prepare and interpret financial and productivity reports for the practice.
  • Frequent client and interoffice personnel interaction
  • Near VisionThe ability to see details at close range (within a few feet of the observer) as required for computer software programs and the observation of subordinates’ work quality.

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