Statistical Clerk (Bilingual), GS-1531-04, JCC-CB-DEU-External (Telephone Interviewer - Bilingual) US Department of Commerce Jeffersonville

Title Statistical Clerk (bilingual), Gs-1531-04, Jcc-cb-deu-external (telephone Interviewer - Bilingual)
Date 2020
Company US Department of Commerce
City Jeffersonville

Short Description :

Armed forces that the service member is expected to be discharged or released from active duty service under honorable conditions not later than 120 days after the date the certification is submitted Be required to conduct telephone research activities to obtain ,…

Full Description :

    Duties Summary

    Applications under this job opportunity announcement will be considered under external competitive procedures only.

    Responsibilities

    This job opportunity is for a Statistical Clerk (Telephone Interviewer-Bilingual) position in the Jeffersonville Contact Center (JCC) at the National Processing Center (NPC), U.S. Census Bureau located in Jeffersonville, Indiana. The Statistical Clerk (Telephone InterviewerBilingual), performs telephone interviewing activities for the NPC in connection with the Census Bureau's various surveys/censuses in English and a foreign language. This position is included in the bargaining unit. This work is performed on site in JCC.

    This job opportunity announcement may be used to fill additional vacancies.

    The individual selected for this position will:

    • Perform telephone interviews for a wide variety of surveys conducted by the Jeffersonville Contact Center and explain the purpose of the survey or census in order to gain cooperation in English and a foreign language.
    • Receive extensive training on the assigned surveys, interviewing techniques, and computer terminal operations techniques.
    • Assure accurate and completed answers to all questions insofar as possible.
    • Conduct "cold contact" interviews and obtain and record the data on a questionnaire or computer, review information for completeness, edit, or otherwise assist in clerical processing and/or data entry.
    • Be required to conduct telephone research activities to obtain current status of address, location of sample person, occupant information, and identification of respondent telephone numbers.

    Tour of Duty: Part time, Mixed Tour. Monday through Friday, hours range from 8:00 a.m. to 12:00 a.m. with occasional weekends. Mixed Tour is a combination of periods of full-time, part-time, and intermittent work schedules which allow the best utilization of the employee based on the work requirements of the organization. Whenever there is an increase/decrease in the workload, your work schedule may change.

    SELECTIVE FACTOR: Applicants must be able to converse, read and write in English and a foreign language to be considered proficient. Applicants must successfully complete a work sample that measures proficiency in English and a foreign language. This work sample will test the applicant's proficiency to converse, read, write, and translate from a foreign language to English and from English to a foreign language. The Human Resources Branch will schedule the work sample for candidates not certified by NPC within the last 3 years.
    We are currently able to perform work samples for the following languages: Arabic, Cambodian, Chinese, French, Greek, Hindi, Italian, Polish, Portuguese, Russian, Spanish and Tagalog. If an applicant speaks a language which we are not able to perform, or the applicant does not pass the work sample they will lose consideration for this position. Applicants will be informed of their results within 3 working days.

    This position will work on site in Jeffersonville, Indiana.

    Supervisory status

    No

    Promotion Potential

    04

  • Job family (Series)

    1531 Statistical Assistant

  • Requirements

    Requirements Conditions of Employment
    • Must be a U.S. Citizen and suitable for Federal employment.
    • If resume is incomplete, applicant may not be considered for this vacancy.
    • Must be registered for Selective Service, if applicable (www.sss.gov).

    You must meet all qualification requirements by the closing date of this announcement.

    Candidates must clear the fingerprint process and initiate the required background investigation prior to final selection.

    A one year probationary period will be required.

    Qualifications

    You qualify at the grade 04 level if you possess one year of general experience that equips you with the skills needed to perform the job duties. General experience is defined as progressively responsible clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of a Statistical Clerk (Telephone InterviewerBilingual).
    Education Substitution: Successful completion of 2 full years of study above the high school level in an accredited business, secretarial or technical school, college, or university may be substituted for the required experience. Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements at grade GS-04.
    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations, (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
    Qualification requirements contained in this job opportunity announcement are based on U.S. Office of Personnel Management Qualification (OPM) Standards Handbook, which contains federal qualification standards. This handbook is available on OPM's website at: http://www.opm.gov/qualifications.

    Education Additional information

    The following links provide information on various hiring authorities that do not fall under competitive examining procedures; however, they may enable you to apply through merit assignment procedures, or be eligible for a non-competitive appointment.

    • VRA
    • VEOA
    • 30% or more disabled veteran
    • Persons with disabilities
    • CTAP
    • ICTAP

    Career Transition Assistance Plan (CTAP) and Interagency Career Transition Assistance Plan (ICTAP) candidates will be eligible for selection priority if it is determined that they have exceeded the minimum qualifications for the position by attaining a rating of at least 85 out of 100. Information about CTAP/ICTAP eligibility is on the Office of Personnel Management's Career Transition Resources website at: http://www.opm.gov/ctap.
    CTAP applicants MUST submit the following documents:

    • A copy of your Reduction In Force (RIF) separation notice, notice of proposed removal for declining a directed geographic relocation outside of the local commuting area; a Certificate of Expected Separation (CES); or certification that you are in a surplus organization or occupation (this could be a position abolishment letter, a notice of eligibility for discontinued service retirement, or similar notice);
    • A copy of your latest SF-50 “Notification of Personnel Action”,noting current position, grade/band level, and duty location;
    • A copy of your last performance appraisal including rating; and
    • Any documentation from your agency that shows your current promotion potential.

    ICTAP applicants MUST submit the following documents:

    • A copy of your Reduction In Force (RIF) separation notice; notice of proposed removal for declining a directed geographic relocation outside of the local commuting area; notice of disability annuity termination; certification from your former agency that it cannot place you after your recovery from a work-related compensable injury; or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement.
    • A copy of your SF-50 “Notification of Personnel Action”, documenting your RIF separation, noting your position, grade/band level, and duty location, and/or Agency certification of inability to place you through RPL, etc.;
    • A copy of your latest performance appraisal including your rating; and
    • Any documentation from your agency that shows your current promotion potential.

    The Department of Commerce provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, notify the Human Resources Branch. The decision on granting reasonable accommodation will be on a case-by-case basis. TTY users can contact the Human Resources Branch via the Federal Relay Service, 1-812-218-3610.
    The United States Government does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, membership in an employee organization, or any other non-merit factor.
    Employees who receive a buyout and subsequently return to positions in a Federal agency within 5 years after the date of separation on which the payment is based, whether by reemployment or contracts for personal service, are generally obligated to repay the full amount of the buyout to the agency that paid it before the individual's first day of reemployment.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    We will review your resume, optional cover letter, supporting documentation, and dates of employment (mm/dd/yy) on the resume to determine if you meet the qualifications for the position. If you meet the qualifications stated in the job opportunity announcement, we will compare your resume, optional cover letter and supporting documentation to your responses on the scored occupational questionnaire (True/False, Yes/No, Multiple Choice questions) that you completed as part of the application and place you in one of three pre-defined categories. These categories are “gold”, “silver”, and “bronze”. Your resume and/or optional cover letter must support your responses to the scored occupational questionnaire or your score will be lowered. The best-qualified candidates will be identified for referral to the hiring manager and may be invited for an interview

    How applicants will be evaluated for preference eligibility: Within each category, those entitled to veterans' preference will be listed at the top of the pre-defined category for which they are placed. Preference eligibles with a service-connected disability of 10% or more will be listed at the top of the highest quality category (gold).

    The scored occupational questionnaire will evaluate you on the following competencies; do not provide a separate written response:

    • Skill in communication techniques required for professional telephone interviewing and data collection including: using appropriate probes for missing or unclear information, handling reluctant and irate respondents, promoting surveys, gaining cooperation, and maintaining open lines of communication with the public in both English and a foreign language.
    • Ability to perform telephone interviewing and data collection while simultaneously operating a computer and able to explain/resolve inconsistent data (in English and a foreign language) with respondents via telephone to resolve problems and obtain acceptable data.
    • Ability to handle stressful situations and pressure associated with conducting continuous telephone interviewing for entire workday/shifts in both English and a foreign language.

    To preview questions please click here.
    Background checks and security clearance Security clearance

    Other

    Drug test required

    No

  • Required Documents

    Required Documents

    A complete application consists of the following:
    Resume showing relevant experience, optional cover letter, and the online questionnaire. Your resume must indicate country of citizenship and if you are registered for Selective Service if you are a male born after 12/31/59. Your resume should also list your educational and work experience including the dates (mm/dd/yy) of each employment along with the number of hours worked per week, annual salary, and specify the job duties related to the advertised position. For work in the Federal service, include the grade level of the position(s). Your resume will be used to validate your responses to the occupational questionnaire.
    Veterans' Preference documentation, if applicable. Indicate on resume the type of veterans' preference claiming and provide the appropriate supporting documentation (DD-214 stating disposition of discharge or character of service to validate claim of veterans’ preference and, if applicable, VA letter). If a compensable veteran is selected, an SF-15 will be required prior to appointment. Active duty service members must submit certification from the armed forces that the service member is expected to be discharged or released from active duty service under honorable conditions not later than 120 days after the date the certification is submitted. For more information regarding eligibility requirements, go to: http://www.fedshirevets.gov/index.aspx . For a fillable copy of the SF-15, go to: http://www.opm.gov/forms/pdf_fill/SF15.pdf .
    Career Transition Assistance Plan (CTAP) and Interagency Career Transition Assistance Plan (ICTAP) documentation, if applicable. See the "Other Information" section.
    Education: If using education substitution, a combination of experience and education, or the position requires higher education, you must submit a transcript (official or unofficial) or a list of courses that includes the following information: name of accredited institution, grades earned, completion dates, and quarter and semester hours earned. If selected, an official transcript will be required prior to appointment. Education completed in foreign colleges or universities may be used to meet the requirements. Refer to http://www.opm.gov/qualifications/policy/ApplicationOfStds-04.asp for more information.
    You are not required to submit official documents at this time; copies are sufficient.
    Special Instructions for Foreign Education: Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part in foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree. A listing of these accredited organizations can be found on the Department of Education’s websitehttp://www.ed.gov/international/usnei/us/workrecog.doc. You must provide a copy of the letter containing the results of the equivalency evaluation with a course by course listing along with your application. Failure to provide such documentation will result in lost consideration.

  • Benefits

    Benefits

    A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

    The U.S. Census Bureau offers a comprehensive benefits package. Explore the benefits offered to most Federal employees at https://www./Help/working-in-government/benefits/

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.


Help This job is open to
  • Federal employeesCompetitive service

    Current or former competitive service federal employees.

  • The public

    U.S. citizens, nationals or those who owe allegiance to the U.S.

Clarification from the agency

All qualified United States Citizens.

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