Answer all incoming phone calls in a timely manner, route calls, and take messages as needed or required This position is responsible for managing the reception desk and answering all income phone calls Ensure that the reception desk is open and ready for business at the beginning ,…
Full Description :
PLC is seeking a receptionist for its Washington, DC office location. This position is responsible for managing the reception desk and answering all income phone calls; greeting all clients and visitors; working with Office Services team to research unidentified mail items for appropriate distribution; scheduling conference rooms for use and documenting needs (i.e., set-up, lunch requests, etc.) and coordinating with Office Services team regarding requests; ensures that the reception desk is open and appropriately staffed at the beginning of each work day; ensures that the reception and desk areas are neat and organized; provide overflow typing/clerical and administrative support as required or needed, per Office Manager; maintain office phone directory; and teams with backup receptionist to ensure appropriate levels of coverage are maintained at all times.
Manage the day-to-day operations of the office reception desk and answer all incoming phone calls in a timely manner, route calls, and take messages as needed or required.
Ensure that the reception desk is open and ready for business at the beginning of each business day and ensure that the reception area is neat and organized providing a welcoming atmosphere to firm guests and visitors.
Greet all clients and visitors to the firm, and contact the appropriate attorneys, legal administrative assistants, paralegals, or other staff members to announce their presence in an efficient manner.
Serve coffee/tea and water to visitors.
Maintain and oversee the scheduling of all conference room needs and coordinate set-up instructions and information to the Office Services team to ensure that the room is prepared as requested and on schedule.
Efficiently handle process servers pursuant to firm policy and procedures.
Collect and log hand-delivery packages and coordinate with Office Services team for delivery to appropriate recipient.
Coordinate with Office Services Team to research unidentified mail items for distribution to appropriate recipient and, if needed, distribute office-wide e-mails regarding same.
Log and transmit incoming accounts payable and trust checks.
Oversee and balance petty cash box.
Maintain the office phone directory and other internal directories/lists.
Serve as an overflow clerical support resource for typing and other clerical and administrative needs as required or requested by the Office Manager.
Submit and handle maintenance requests and serve as the primary contact for building maintenance personnel.
Effectively team with the backup receptionist to ensure that the appropriate levels of coverage are maintained at all times.
Perform other duties or tasks as assigned or requested (as needed) by the Office Manager.
High school diploma or GED equivalent required.
Prior, detailed experience utilizing a multi-line phone system.
High level of organizational skills, and the ability to multi-task by handling multiple calls or inquiries at the same time.
Excellent communication skills, both verbal and written.
Excellent computer skills, with proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
High level customer service skills, and the ability to effectively communicate and interact with clients, guests, visitors and vendors.
Team player orientation.
Willingness to learn new skills and responsibilities.
Previous experience working in a law-firm environment, preferred.
Candidates must be able to work 8:30 am – 5:30 pm Monday – Friday with flexibility and/or occasional overtime.