Homeless Street Outreach Specialist Social Work Action Group (SWAG) Perris

Title Homeless Street Outreach Specialist
Date 2020
Company Social Work Action Group (SWAG)
City Perris

Short Description :

Case management assessment and develop a plan of intervention that addresses need for housing, services, crisis intervention, and continuity of care planning and coordination Provides field based/ mobile case management services in the areas of, but not limited ,…

Full Description :

Position Overview:

Social Work Action Group’s Homeless Street Outreach Worker I, under general supervision, will conduct daily mobile outreach to the unsheltered chronically homeless living on the streets and in other places not meant for human habitation. In addition, they will conduct intakes and housing assessments, counseling services, crisis intervention, resource referrals and case management to homeless individuals and families throughout Riverside and San Bernardino Counties. Outreach Workers will work within harm reduction and person-centered models. The Outreach Team will work in partnership with city staff, local service providers, health professionals, law enforcement, faith-based community representatives, local residents and businesses to help coordinate community efforts to assist those experiencing homelessness permanently exit life on the streets. All duties will be performed with a multidisciplinary and multiagency team approach. This is an at-will, full-time non-exempt position.

Under the supervision of the Outreach Supervisor and/or Program Manager the Homeless Street Outreach Worker I will perform duties and responsibilities outlined below, as well as other duties as assigned. Must be familiar with the organization, stay abreast of changing situations to identify problems, gather data, develop and assess alternative courses of actions.

Work Performed

Typical duties may include, but are not limited to, the following:

  • Conduct mobile outreach to unsheltered homeless individuals and families living on the streets and other places not meant for human habitation
  • Respond to homeless service requests made by city staff, law enforcement, businesses and concerned residents in a timely manner
  • Screen and conduct intakes and assessment interviews with homeless individuals, including medical/mental health history to identify social service and housing needs and make appropriate referrals
  • Assist participants in their development of short and long-term case management goals that will include strategies to overcome barriers to self-sufficiency and to obtain permanent housing
  • Serve as an advocate for participants in securing social services, mainstream benefits, housing opportunities, and provide support to participants in securing and/or following through on services
  • Perform initial comprehensive case management assessment and develop a plan of intervention that addresses need for housing, services, crisis intervention, and continuity of care planning and coordination
  • Attend and participate in housing navigation meetings through the Coordinated Entry System
  • Establish and maintain liaison relationships with City staff, community organizations, law enforcement, public and private agencies, business owners and operators, and the general public in order to respond to specific concerns as it relates to homeless individuals and issues of homelessness in general
  • Provides field based/ mobile case management services in the areas of, but not limited to: Independent living skills, housing stabilization, money management, community integration, employment linkage, benefits establishment, linkage to community providers for substance abuse, primary and mental health care, and all other services needed to assist clients in reaching their goals
  • Provide strengths-based case management and service coordination services designed to assist clients in obtaining and maintaining stable employment and housing
  • Provide services focused on enhancing the clients’ ability to independently problem solve, utilize effective coping skills, and manage and self-coordinate own care
  • Utilize evidence-based practices in service delivery such as intensive case management, Motivational Interviewing, Harm Reduction, Critical Time Intervention and Housing First practice
  • Conducts whole-person assessments
  • Assist clients with housing applications, complete supportive and subsidized housing paperwork, survey rental market for affordable housing, and advocate for clients with prospective landlords
  • Transport participants, as needed
  • Participate in program-related coalitions, meetings, partnerships, community activities and projects
  • Maintain documentation and records of participant contacts and assist in preparation of reports on participant progress and status
  • Maintains electronic records, reports and statistics necessary for program functioning and evaluation
  • Maintain complete and accurate documentation of service objectives and outcomes as well as other services in accordance with federal, state, county and local guidelines
  • Other duties as assigned

Documentation

  • Maintain documentation standards as set forth by the program contract and SWAG policies, including maintaining compliance with confidentiality policies and practices
  • Complete progress notes on every face to face/ telephone contact with client or collateral contact by the next business day at 5pm
  • Complete intake, assessment, service plans in coordination with client and within the documentation standards set forth by the program contract and SWAG

Qualifications:

  • Bachelor’s degree preferred
  • Maintain and execute confidential information according to HIPAA standards
  • One-year minimum experience working in homeless services, mental health, substance use/ co-occurring disorder or with vulnerable populations providing intensive case management services
  • Demonstrated knowledge and or experience with rapid re-housing and case management techniques, including critical time intervention, harm reduction strategies, crisis intervention techniques and motivational interviewing
  • Flexible work schedule to include some evenings and/or weekends as needed
  • HMIS experience preferred
  • Possesses a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
  • Ability to work independently and within a team environment and exercise mature judgment
  • Ability to provide community and in-home based services on a regular basis
  • Strong written and verbal communication skills
  • Highly motivated self- starter with the ability to coordinate multiple projects/ tasks simultaneously in a high-pressure environment

Required Qualifications

  • Employment Eligibility Verification
  • Reliable transportation
  • Successful completion of background screening
  • CPR/First Aid training
  • Driving is an essential function of this position
  • Must have Valid CA Driver's License
  • Must provide proof of insurance coverage
  • Must be able to qualify for SWAG insurance coverage

Work Environment
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.

Work Environment:
The employee will be part of a multi-disciplinary team that pro-actively engages and encourages homeless individuals to accept and receive services to end their cycle of homelessness, in areas not meant for human habitation. These areas may include homeless encampments in lake and river bottoms, trash enclosures, abandoned buildings, etc. The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, lack of personal hygiene and environmental conditions associated with field work. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.

Job Type: Full-time

Salary: $17.00 to $24.00 /hour

Experience:

  • relevant: 2 years (Preferred)

Education:

  • Bachelor's (Preferred)

Work Location:

  • On the road
  • Fully Remote
  • Multiple locations

Benefits:

  • Paid time off

Pay Frequency:

  • Bi weekly or Twice monthly

Schedule:

  • Monday to Friday
  • Day shift
  • Overtime

Company's website:

  • www.theswag.org

Company's Facebook page:

  • https://www.facebook.com/theswagorg

Work Remotely:

  • No

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