|Title||Desktop Support Professional|
Helion Technologies is one of the nation’s fastest growing and largest IT Managed Service Providers. With a focus on servicing the automotive and heavy trucking dealership industry, we have grown into THE industry expert. With offices in Baltimore, Dallas & Joplin, Helion has a remote support staff of over 100 technicians and almost 200 partnerships with local Field Engineers to support our client portfolio of 30,000 end users in over 30 states.
All Helion employees are eligible to take part in our comprehensive benefits package that includes 2 hours of paid training per week through Stormwind Studios, exam reimbursement, 100% company paid Medical premiums at the individual level, company funded HRA, Dental and Vision Insurance, PTO, Paid Holidays, paid Maternity/Paternity Leave, 401k match, company paid LTD AND Life, supplemental life insurance, short term disability and much more!
Visit Helion.jobs to learn more today!
Position Overview and Qualifications
Helion is actively recruiting for a new Desktop Support Professional on our 2nd tier of Desktop Support team at our satellite office in Joplin, MO. The Desktop Support Professional is the first escalation point for tickets that our Desktop Support Analysts’ cannot resolve efficiently for our clients. Tasked with resolving PC-related issues assigned via ticket and responsible to receive live hand off calls from Analysts or escalated tickets which require a deeper understanding of PC troubleshooting knowledge and/or higher priority requests such as “Owner escalations”.
Knowledge, Skills and Abilities:
In addition to the skillset of a Desktop Support Analyst, a Desktop Support Professional excels in the following areas:
[MS1]Needs to be defined
Job Type: Full-time
Pay: Up to $25.00 per hour
We are currently working from home until we feel it is safe to begin returning to an office.
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