Manager Of Customer Relations Southeastern Regional Medical Center Lumberton

Title Manager Of Customer Relations
Date 2020
Company Southeastern Regional Medical Center
City Lumberton

Short Description :

Helping the organization understand patient perception, consulting with departments in identifying tactics to improve the patient experience and developing the training strategy to improve patient satisfaction Utilize an implement patient experience metrics as an integral part of performance ,…

Full Description :

Manager is responsible for the day to day operations of the Customer Relations Department which includes the following areas: Patient Relations, Interpreting Services, and Central Transport and Volunteer Services. Responsible for managing patient relations and complaint activity and ensures thorough and timely resolution of patient issues, concerns, and complaints. Also responsible for helping the organization understand patient perception, consulting with departments in identifying tactics to improve the patient experience and developing the training strategy to improve patient satisfaction. Utilize an implement patient experience metrics as an integral part of performance management and serves as a liaison between the medical center, patients, staff, and the community regarding the patient experience, patient rights and advocacy. Keeps abreast of CMS and Joint Commission regulatory standards as it relates to the Individual Patient Right Chapter and assist the Director to monitor organizational compliance.
EDUCATION, CREDENTIALS, TRAINING and EXPERIENCE:
Minimum Required: BS Degree in Nursing, Business or Customer Relations area with a minimum of 5 years of related experience in healthcare management,or similar role.
Strong verbal and written communication skills
Preferred: Masters’ Degree in a related field. Medical Terminology

Recomended Jobs

  Customer Service Associate - Temporary

Date : 26 November 2020 | Company : WALGREENS | Location : Elizabethtown

Registers customer purchases on assigned cash register, collects cash and distributes change as requested; Registers sales on assigned cash register, provides…


  Material Handler

Date : 26 November 2020 | Company : Newell Brands | Location : Lumberton

General Responsibility – Under close supervision, performs various duties to load, unload, move, pick, pack and stock raw materials, sub-assemblies, work-in…


  MHSU Care Coordinator

Date : 26 November 2020 | Company : Eastpointe | Location : Lumberton

A Master’s degree in a Human Services field (such as Psychology, Social Work or Counseling) is required,. Requirements in order to maintain an active license.


  Heavy Equipment Operator

Date : 26 November 2020 | Company : DeC 9 Staffing | Location : Lumberton

Valid North Carolina Drivers License (at time of hire). Please be prepared confirm work history and demonstrate knowledge of equipment during a field test.


  Shipping/Receiving Clerk

Date : 26 November 2020 | Company : Watts Water Technologies | Location : Saint Pauls

We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national…