Inbound Call Screener (Swing) Parker Staffing Seattle

Title Inbound Call Screener (swing)
Date 01 July 2020
Company Parker Staffing
City Seattle

Short Description :

Psychology, sociology, human services, public health preferred Masters degree in counseling or social work as a mental health professional preferred Able to develop and maintain effective working relationships Must be able to pass a typing ,…

Full Description :

Inbound Call Screener (SWING) needed for a non-profit crisis line organization

**Must live within 40 miles of Seattle, WA and Renton, WA**

Job ID: 16731

Pay Rate: $17.12 per hour

Location: Training in Downtown Seattle and/or Renton then working remotely after client approval

Contract To Hire

Schedule: 36.5 hours (Can do 4 days on, 3 days off); Open availability required

Do you have at least a high school diploma and a strong knowledge of the public mental health system?
Are you known for your ability to quickly gather information over the phone to connect them to the right contact?
Can you work the swing shift any day of the week, including weekends?
If so, we want to talk to YOU about this Inbound Call Screener role!

Our client provides a broad array of telephone-based crisis intervention and information and referral services. For many people in emotional distress or needing community services assistance, they are their “first call for help.” Each year, our client improves the lives of thousands of people by listening, caring, and linking to services.

The Inbound Call Screener provides assistance to the 24-Hour Crisis Line Volunteer Phone Workers and callers.

RESPONSIBILITIES

  • Assist with screening, assessing, and connecting an average of 300 callers per shift to trained volunteer Phone Workers
  • Gather relevant information from each caller to link the caller to the appropriate level of support in an accurate, professional, and timely manner
  • Accurately and timely complete log-sheets
  • Participate in program meetings
  • Attend training and in-services
  • Effectively prioritize tasks and manage time while working from home after client approval

QUALIFICATIONS

  • Open availability required since crisis line is open 24 hours, 7 days a week
  • Willing and able to commute (no more than 40 miles) to downtown Seattle and/or Renton until client approves working from home
  • High school diploma required; Some social work/psychology college courses preferred
  • Bachelor’s degree with a background in social work, psychology, sociology, human services, public health preferred
  • Master’s degree in counseling or social work as a mental health professional preferred
  • Knowledge of public mental health system
  • Able to develop and maintain effective working relationships
  • Capable of effectively working with a team of clinical staff and volunteers
  • Strong ability to work effectively in a stressful environment
  • Must be able to pass a typing test with at least 40 wpm and 80% accuracy

Parker Staffing offers all levels of Administrative, Customer Service, Call Center, Sales, and Human Resources job opportunities in the Seattle and Bellevue metro area and other large cities throughout the Nation. Parker Staffing has served as the staffing agency of choice for thousands for over four decades. Visit our employment opportunities page at http://www.parkerstaffing.com to review our full offering of temp, temp-to-hire, and direct hire job openings!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type: Full-time

Pay: $17.12 per hour

Benefits:

  • Health Insurance

Schedule:

  • Day shift
  • Monday to Friday
  • Night Shift
  • Weekends

Experience:

  • customer service: 1 year (Preferred)
  • non profit: 1 year (Preferred)
  • call screener: 1 year (Preferred)

Location:

  • Seattle, WA (Required)

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