Client Advocate Quicken Loans Phoenix

Title Client Advocate
Date 15 January 2021
Company Quicken Loans
City Phoenix

Short Description :

Payments, taxes and insurance Our Client Advocates provide excellent client care by perceptively answering any inquiries about loans If youre tired of stuffy, bureaucratic workplaces, then youll be delighted to find something different here Power for 7 consecutive ,…

Full Description :

Preferred Qualifications

  • Strong written and verbal communication skills
  • Proficiency using technology and operating multiple programs
  • Stable work history and an amazing work ethic
  • Desire to learn and be part of a growing team
  • Experience working with clients
  • Solid organizational skills
  • Sense of urgency while helping clients
  • Innovative ideas and outstanding execution

Job Summary

Our Client Advocates provide excellent client care by perceptively answering any inquiries about loans. The ideal candidate should be able to multitask and identify a range of loan issues. Our Client Advocates might speak to dozens of clients a day, but to one client, they are the face of . Potential candidates should be able to assess a situation and empathize with our clientele. The ideal fit is a person willing to grow and learn within this position.

Responsibilities

  • Focus on providing a fantastic client experience to clients over the phone and via email
  • Answer general loan servicing inquiries about mortgage statements, payments, taxes and insurance
  • Provide website navigation support
  • Keep a high level of awareness regarding the security of client information
  • Assist with resolving questions and complaints regarding loan servicing
  • Focus on the client’s best outcome while keeping “yes before no” in mind
  • Provide an exceptional client experience

Who We Are

We're America's largest mortgage lender, closing loans in all 50 states. J.D. Power ranked "Highest in Customer Satisfaction in Primary Mortgage Origination" for the past 10 consecutive years, 20102019. The company was also ranked highest in the nation for client satisfaction among mortgage servicers by J.D. Power for 7 consecutive years, 2014 through 2020, each year the company was eligible. There's a simple reason we've been so successful: We care about the people we work with.

If you're tired of stuffy, bureaucratic workplaces, then you'll be delighted to find something different here. We strive to make a creative, fun and collaborative environment you simply won't find anywhere else. was once again named to FORTUNE magazine's "100 Best Companies to Work For" list in 2019 and has been included in the magazine's top one-third of companies named to the list for the past 16 consecutive years. In addition, Essence Magazine named the "#1 Place to Work in the Country for African Americans."

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

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