Customer Service Representative FrameStyles Orlando

Title Customer Service Representative
Date 15 January 2021
Company FrameStyles
City Orlando

Short Description :

Consultation Case Management software experience is a major plus Collaborate with our attorneys to complete the initial consultation process Write emails, transcribe notes, research legal documents, fax, copy, and ,…

Full Description :

Responsibilities

  • Screen telephone calls before scheduling a client consultation
  • Persistently monitor all potential new client inquiries (email, internet, phone and referrals)
  • Immediately contact every potential client and establish relationship with client
  • Follow up with pending inquiries
  • Update logs and reporting systems to reflect status of all potential new clients
  • Conduct potential new client interviews with genuine empathy and compassion
  • Schedule appointments for potential clients
  • Take accurate notes during the attorney-client initial consultation
  • Collaborate with our attorneys to complete the initial consultation process
  • Assist attorneys with administrative tasks related to opening new cases and maintaining databases
  • Follow instructions from the supervising attorney and perform accordingly
  • Write emails, transcribe notes, research legal documents, fax, copy, and create spreadsheets (can maintain complex spreadsheets)

Qualifications

  • Strong background with performance-based metrics
  • Case Management software experience is a major plus
  • Resourceful and motivated to solve issues as they arise
  • Customer service and sales attitude

Job Types: Full-time, Part-time

Pay: $25.00 - $26.00 per hour

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