Customer Solutions Associate- Find A Grave Ancestry Lehi

Title Customer Solutions Associate- Find A Grave
Date 26 September 2020
Company Ancestry
City Lehi

Short Description :

Chat Seeks and acquires new competencies, work methods, ideas, and information that will improve own efficiency and effectiveness on the job Can explain and/or write complex or technical concepts using simple language All resumes submitted by search firms to any employee at Ancestry ,…

Full Description :

About : When you join , you join a human-centered company where every person’s story is important. We believe that by discovering the struggles and triumphs of our past, we can foster deeper bonds and more meaningful connections among families and communities. Our talented team of scientists, engineers, genealogists, historians, and storytellers is dedicated to empowering customers around the world from all backgrounds on their journeys of personal discovery.
With more than 24 billion digitized global historical records, 100 million family trees, and 16+ million people in our growing DNA database, helps customers discover their family story and gain actionable insights about their health and wellness. Passionate about dedicating your work to enriching people’s lives? You belong at .
Find A Grave is seeking a Customer Solutions Associate to provide an amazing experience for our members. Currently full-time positions are available for 7 am to 5 pm. We also value a healthy work/life balance and almost always get to leave the office on timeafter all, is based on strong family values. What You'll Do:
Support customers with their needs through inbound calls, email, and chat.
Consistently builds and maintains a positive relationship with every customer, ensuring the customer’s issue is resolved on every interaction.
Correctly identifies, verifies and interprets customer account information.
Clearly, concisely and accurately documents customer interactions.
Can explain and/or write complex or technical concepts using simple language; varies content, style, and form to suit the subject, the purpose, and the needs of diverse audiences.
Composes clear, direct, concise, and complete verbal and written communications.
Demonstrates dependability by following instructions, policies, and procedures; exceeds productivity standards, meets deadlines, and adheres to work schedules.
Possesses the aptitude to quickly acquire knowledge and apply it.
Responds positively to change, embracing and using new practices or values to accomplish goals and solve problems.
Actively solicits feedback to improve performance; seeks and acquires new competencies, work methods, ideas, and information that will improve own efficiency and effectiveness on the job.
Works with customers to find optimal solutions to inquiries and coordinates with the team manager to provide feedback based on customer interactions.
Who You Are:
High school diploma or equivalent required
Accurately type 45+ words per minute
Chat and email experience preferred
Proficiency navigating the Internet and use of a Windows-based PC
2 years customer service experience preferred
Additional Information: is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, will provide reasonable accommodations for qualified individuals with disabilities.
All job offers are contingent on a background check screen that complies with applicable law. For San Francisco office candidates, pursuant to the San Francisco Fair Chance Ordinance, will consider for employment qualified applicants with arrest and conviction records.
is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of . No fee will be paid in the event the candidate is hired by as a result of the referral or through other means

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