At-Home Customer Service Representative - Lynchburg, VA Area J.Crew Lynchburg, VA 24513

Title At-home Customer Service Representative - Lynchburg, Va Area
Date 02 August 2020
Company J.Crew
City Lynchburg, VA 24513

Short Description :

,…

Full Description :

[at]home Customer Service Representative (Client Specialist)

Lynchubrg, VA area

OVERVIEW:

A Client Specialist is the most direct link between J.Crew and our customers. This role is responsible for providing professional, enthusiastic and thoughtful communication over the phone from home. They assist customers with order placement, offer fit and styling advice, as well as handle escalated customer inquiries. Successful performance in this role allows for further internal promotional opportunities.

DESCRIPTION:

  • Required to successfully complete initial and ongoing training/workshops from a virtual [at]home environment.
  • Assist customers with order placement
  • Handle escalated customer inquiries through strong problem solving abilities
  • Offer personalized fit and styling advice
  • Promote and offer additional products and services including the J.Crew credit card
  • Maintain positive interactions with both internal and external customers
  • Maintain quality, sales and efficiency standards
  • Starting rate of $12 per hour (additional pay based on experience!)

QUALIFICATIONS:

  • Must have a safe workspace in a quiet area with no distractions
  • Must be comfortable with troubleshooting technology issues
  • Excel in verbal communication via phone
  • Must have a passion for providing elevated customer service
  • Proficient in PC computer navigation and ecommerce
  • Previous computer experience required
  • Works independently, efficiently, and with a high level of professional integrity
  • Must type 40 WPM or better
  • Must have experience with Microsoft Office (Word, Excel, etc.)
  • Previous Retail and/or Call Center experience is a plus
  • Writing skills are a plus
  • Must be flexible with weekly schedules
  • Must currently have or be willing to acquire homeowners/renters insurance that covers the business equipment. (Typically, minimum general liability coverage of $100,000 with $2,500 specifically for business equipment).
  • Must provide cable internet connection meeting the technical requirements of 50mbps (reimbursement available)
  • J.Crew [at]home cannot be a replacement for child or elderly home care
  • High School Diploma or Equivalent (college degree a plus)
  • Must live in the Lynchburg, VA area

WORK SCHEDULE:

  • Regular part-time and full-time (availability between 7am-midnight)
  • Must be available to work an 8 hour shift on Saturday and/or Sunday
  • Additional hours are required as dictated by business needs
  • Training begins October 12th, 2020
    • Must be able to complete 3 weeks of training Monday-Friday 9am-3pm or 4pm-10pm

We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, age, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law.

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