Patient Service Representative Northwestern Medicine Chicago

Title Patient Service Representative
Date 2020
Company Northwestern Medicine
City Chicago

Short Description :

Arrival, confirming identity and providing necessary information related to their visit Posts payments, process billing information and perform end of day cash drawer closing Collects copayments, past due balances and point of service payments The Patient Service Representative ,…

Full Description :

Full-time, 36 hours per week

Three 12 hour shifts including some weekends and holidays

7:45am8:15pm

The Patient Service Representative reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

  • Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
  • Completes check-in/out functions as directed.
  • Confirms and updates patient identification and demographic/insurance information.
  • Completes patient registration as needed.
  • Obtains patient consents/authorizations.
  • Collects co-payments, past due balances and point of service payments.
  • Posts payments, process billing information and perform end of day cash drawer closing.
  • Keeps waiting area clean and comfortable.
  • Informs patients of any delays or changes in appointment status.
  • Schedules appointments as necessary.
  • May perform other duties as assigned.

Education
Not in Patient Care Giver Role
Qualifications

Required:

  • High school diploma or GED equivalent.
  • Zero (0) to two (2) years experience in a customer service position.

Preferred:

  • Bachelors degree.
  • Previous experience in a healthcare setting.
  • Working knowledge of medical terminology.
  • Bilingual.

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