Patient Service Specialist III Baylor Scott & White Health Pflugerville

Title Patient Service Specialist Iii
Date 2020
Company Baylor Scott & White Health
City Pflugerville

Short Description :

To correct locations, arranging patient transport, answering incoming telephone calls, and providing clerical support The Patient Services Specialist III PSS III performs a range of expertlevel intake and associated administrative services pertaining to patients being admitted ,…

Full Description :

The Patient Services Specialist III (PSS III) performs a range of expert-level intake and associated administrative services pertaining to patients being admitted to the treatment facility or receiving outpatient services to include collecting co-pays and deposits, scheduling follow-up appointments, and ordering diagnostic tests as directed.
The Patient Services Specialist III will also have responsibility for the following:
  • Interviews patients to obtain demographic and insurance information necessary for medical record identification and bill processing.
  • Inputs patient registration information into computer registration system and verifies accuracy of information.
  • Provides accurate patient, medical, financial, or procedural information to patients.
  • Discusses financial arrangements and issues with patients and/or family members.
  • Facilitates patient and information flow by directing patients to correct locations, arranging patient transport, answering incoming telephone calls, and providing clerical support.
  • Prepares required forms orders and maintains inventory of supplies as required.
  • Analyze unpaid third-party claims and delinquent accounts to determine appropriate follow-up actions to ensure payment.
  • Acts as a mentor to other department PSS employees and provides training on application, website and other resources.

The ideal Patient Service Representative III (PSS III) candidate is organized, detail-oriented and shows a demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team.
  • Location/FacilityBaylor Scott & White
  • Specialty/Department/PracticeRound Rock
  • Shift/ScheduleFull-Time
  • BenefitsOur competitive benefits package includes*:

- Immediate eligibility for health and welfare benefits
  • 401(k) savings plan with dollar-for-dollar match up to 5%
  • Tuition Reimbursement
  • PTO accrual beginning Day 1
  • Note: Benefits may vary based upon position type and/or level.

QUALIFICATIONS
- EDUCATIONH.S. Diploma/GED Equivalent
- EXPERIENCEA minimum of 2 years experience required

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