Front Desk Associate Homewood Suites Denver Tech Center Greenwood Village

Title Front Desk Associate
Date 2021
Company Homewood Suites Denver Tech Center
City Greenwood Village

Short Description :

And conducting security walks At least 1 year of progressive experience in a hotel or a related field required Balance the days work ie, telephone postings, valet laundry, desk agents paperwork, etc Ensure employees are at all times, ,…

Full Description :

JOB SUMMARY:
Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Essential:

  • Approach all encounters with guests and employees in a friendly, service-oriented manner.
  • Maintain regular attendance in compliance with Silverwest Hotels standards, as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
  • Comply at all times with Silverwest Hotels standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a friendly and warm demeanor at all times.
  • Initiate and complete the End of Day process.
  • Run all reports as required for Food and Beverage audit.
  • Complete the Night Audit checklist for computer procedures daily.
  • Balance the day’s work (i.e., telephone postings, valet laundry, desk agent’s paperwork, etc.).
  • Maintain cashiering responsibilities as per Front Office procedures according to Silverwest

Hotels standards.

  • Maintain Front Office computer system operation according to Silverwest Hotels standards.
  • Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
  • Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific)
  • Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
  • Follow safety and emergency procedures according to Silverwest Hotels standards.
  • Maintain proper record keeping (i.e., log books, etc.) according to Silverwest Hotels standards.
  • Be familiar with all Silverwest Hotels’s policies and house rules.
  • Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.
  • Maintain radio contact with other employees during entire shift.
  • Have a working knowledge of security procedures.
  • Ensure employees are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
  • Prepare and distribute the Daily Flash Report as needed.

Marginal:

  • Transfer the master or house accounts as necessary.
  • Distribute work (i.e., revenue printouts, charge and paid folios, vouchers and checks, etc.) as directed by S.O.P.’s.
  • Train any new Night Auditors as requested by management.
  • Run morning reports according to Silverwest Hotels procedures.
  • Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's.
  • Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific)
  • Handle items for “Lost and Found” according to the standard.
  • Complete any reports as requested by management in a timely manner.
  • Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S. where necessary, distribution of credit "Watch List", and preparation of daily revenue summary).
  • Attend meetings as required by management.
  • Perform any other duties as requested by the Guest Services Manager or any other member of management.

REQUIREMENTS:

Education & Experience:

  • At least 1 year of progressive experience in a hotel or a related field required.
  • High School diploma or equivalent required.
  • College course work in related field helpful.
  • Previous supervisory responsibility preferred.
  • Must be able to work independently and with minimal supervision.
  • Knowledge of Accounting Principles.
  • Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
  • Must be proficient in Windows operating systems, company approved spreadsheets and word processing.

Physical requirements:

  • Long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Mental requirements:

  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high pressure situations.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
  • Must be able to work in a self-managed environment.
  • Must be effective at listening to, understanding and clarifying the concerns and issues raised by co-workers and guests.
  • Must maintain composure and objectivity under pressure.

DESCRIPTION OF COMPANY:
Silverwest Hotels, LLC (“Silverwest”), is an investment and management company formed in 2014 by experienced hotel and resort executives Edward Mace and Charles Peck. Silverwest currently owns and manages a growing number of hotels and developments in destinations such as Colorado, Texas, Iowa and Hawaii. The company is a joint venture that brings Silverwest Hotel Partners LLC together with the institutional management platforms and expertise of Platform Ventures, LLC and an affiliate of Global Endowment Management. Platform Ventures, LLC, based in Kansas City, is a firm that, through certain asset management subsidiaries, manages and invests in real estate, real estate-related assets, real estate technologies and real estate-focused companies located throughout the United States. Global Endowment, based in Charlotte, NC, is an independent investment manager offering an endowment-style investment program to institutional investors, family offices, individuals and other sophisticated investors. Please note,
nothing herein constitutes a solicitation to invest in any products managed by Silverwest Hotels LLC, Platform Ventures, LLC or Global Endowment Management LLC..
For more information about Silverwest Hotels LLC please visit www.silverwesthotels.com.

Job Type: Part-time

Salary: $13.50 /hour

Job Type: Part-time

Salary: $13.50 /hour

Job Types: Full-time, Part-time

Pay: $13.50 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • Weekends

Shift Availability:

  • Day Shift (Required)
  • Night Shift (Required)
  • Overnight Shift (Preferred)

Work Location:

  • One location

Communication method(s) used:

  • Email
  • Phone
  • Chat
  • In person

Hours per week:

  • 10-19
  • 20-29
  • 30-39

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • Open to applicants who do not have a high school diploma/GED
  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • A good job for someone just entering the workforce or returning to the workforce with limited experience and education
  • Open to applicants who do not have a college diploma
  • A job for which people with disabilities are encouraged to apply

Company's website:

  • https://www.hilton.com/en/hotels/denhwhw-homewood-suites-denver-tech-center/?SEOid=GMB-HW-DENHWHW&ysource=1_MjA4MjgzOC03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D

Company's Facebook page:

  • https://www.facebook.com/HomewoodSuitesDTC

Benefit Conditions:

  • Only full-time employees eligible

Work Remotely:

  • No

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