New Patient Liaison Tennessee Oncology Chattanooga

Title New Patient Liaison
Date 2020
Company Tennessee Oncology
City Chattanooga

Short Description :

Insurance preregistration information Requests, collects, documents and assesses all appropriate records to ensure patient has been scheduled properly and all necessary records have been obtained for evaluation in accordance with HIPAA regulations Adheres ,…

Full Description :

Salary Grade: 114
Location: Chattanooga TN
FT/PT Status: Regular Full Time
Days: MondayFriday
Hours: 8-5
Responsibilities / Essential Functions: The New Patient Liaison is responsible for performing the intake of new patient referrals from multiple sources for Clinics. New patient intake includes: triaging the severity of diagnosis, scheduling intake with patient, performing new patient intake phone communication, record retrieval, communication with referring physicians, and scheduling first appointment.
  • Answers incoming new patient calls, enter demographic and insurance pre-registration information; maintains contact with new patients via multiple methods (mailing new patient packets, electronic communication / email, callbacks.
  • Requests, collects, documents and assesses all appropriate records to ensure patient has been scheduled properly and all necessary records have been obtained for evaluation in accordance with HIPAA regulations.
  • Ensures referring physicians have received communication regarding the new patient visit
  • Communicate with outside entities to obtain new patient medical history records when appropriate.
  • Communicates with team members, clinic staff and referring Provider offices.
  • Coordinates with Clinic staff to schedule new patient appointment
  • Additional responsibilities may be assigned
Knowledge, Skills & Abilities: • Promotes positive customer relations
  • Maintains and ensures confidentiality of patient information
  • Exhibits high degree of initiative, judgment and discretion
  • Promotes highest ethical standards
  • Effectively communicates both orally and in writing
  • Adheres to all policies and procedures

Qualifications & Requirements: • HS Diploma required
  • Advanced PC skills with demonstrated knowledge of Microsoft products including Word and Excel
  • Prefer experience in healthcare, customer service
  • Prefer experience with EMR
Physical Requirements: Physical requirements may include standing, walking, sitting, fingering or manual dexterity, repetitive finger motion, lifting or exerting force up to 25 pounds, reaching or stretching, crouching or stooping, speaking, hearing, and seeing(with correction).

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