|Title||Patient Registration Rep|
|Date||12 September 2020|
|Company||St Mary Medical Center Long Beach|
Founded as a faith-based hospital in 1923 by the Sisters of Charity of the Incarnate Word, Dignity HealthSt. Mary Medical Center is a 389-bed, acute care, nonprofit hospital located in Long Beach, California. The hospital offers a full complement of services, including a Level II trauma center, cardiac and vascular center, surgical weight loss, maternity and the CARE Center, which is a recognized PrEP center of excellence. The hospital shares a legacy of humankindness with Dignity Health, one of the nation's five largest health care systems. Visit for more information.
The Access Care Representative is responsible for facilitating a positive patient experience through friendly coordination and advocacy in terms of reception, registration and other interactions during the patient's stay in the facility. Duties include assisting in proper identification of the patient, collection of patient demographics information, financial counseling, coordination with the hospital's bed assignment process as well as anticipating and responding to the non-clinical needs of patients and their families. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit card information) from single transactions or a single card at a time.
Employing excellent customer service skills, the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process.
In order to ensure appropriate reimbursement for services rendered, primary duties include:
The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability.
Additionally, the Patient Registration Representative is an information source for patients and families by explaining hospital policies, patient financial responsibilities and Patient Rights and Responsibilities.Qualifications
High School graduate or equivalent
Typing 30 WPM, computer skills
Answer, screen and forward incoming phone calls. Answering and routing phone calls. Previous experience in a receptionist, administrative or host position.
Bilingual in English and Spanish. Medical Office experience is preferred but not required. Medical billing is preferred but not required.
Answer telephones and give information to callers, take messages, or screen and transfer calls to appropriate individuals. Takes responsibility for own actions;
Fingerprint check, state and county checks). Applicants must successfully complete the Virtual Entry Assessment MP (476). This job has an exam requirement.