Child Support Specialist Trainee State of Illinois Madison County, IL

Title Child Support Specialist Trainee
Date 2020
Company State of Illinois
City Madison County, IL

Short Description :

College with coursework in psychology, sociology, social welfare, business administration, or finance or equivalent educational attainment in a related field Resolves customer service issues in a Call Center environment through direct customer contact or with other state ,…

Full Description :

Description of Duties/Essential Functions

Under direction, gathers data via face-to-face interviews and other sources and/or reviews and prepares petitions, including those from other IV-D agencies/jurisdictions for Custodial Parents (CPs) in St. Clair County; manages the establishment, modification, and enforcement of court orders; resolves customer service issues in a Call Center environment through direct customer contact or with other state agencies, legal partners, etc., by phone, written correspondence, and e-mail; interprets and reviews support orders, both judicial and administrative, for case review and entry into the system; calculates financial obligations and support balances related to child support accounts

Minimum Requirements Requires education and experience equivalent to four years of college with coursework in psychology, sociology, social welfare, business administration, or finance or equivalent educational attainment in a related field; or, education and experience equivalent to two years of college with a minimum of eight semester hours in finance and four years experience in the Child Support Enforcement program area; or, eight years of experience performing paraprofessional functions in the Child Support Enforcement program area.
  • If you are currently an Office Coordinator within the Division of Child Support Services, you must submit a copy of an Open Competitive "A" grade with your bid and CMS 100 application.

Work Hours & Location/Agency Contact

Anticipated Starting Salary: $3447$4898 per month
Current Bargaining Unit Employees: CBA language applies
Full Bargaining Unit Range: $3447$4898 per month
WORK HOURS
8:30am5:00pm
WORK LOCATION
Division of Child Support Services
CSS-Downstate Operations (55)
Belleville Regional Office
1803 Ramada Blvd., Suite B204
Collinsville, IL 62234 (Madison)
WHERE TO APPLY
Division of Child Support Personnel
509 S. 6th Street
Springfield, IL 62701
Phone: 217-557-3900
Fax: 217-524-3960
In compliance with the Americans with Disabilities Act and the Illinois Human Rights Act, State agencies must ensure that the employment process is accessible to persons with disabilities. Specifically, these laws require that the State provide reasonable accommodations upon request by individuals participating in all steps of the employment process. This includes the Rutan interview process.
SPECIAL NOTICE: A new version of the CMS100 (Download PDF reader) Employment Application dated July 2019 is available and effective November 1, 2019. Any employment application received by HFS that is dated prior to July 2019 will not be considered.
Current State Employees: All current state employees will need to submit an Official Position Vacancy Bid Form, CMS 100 Employment Application, and CMS 100B Promotional Application to the Agency Contact address listed above. A separate Bid Form, CMS 100, and CMS 100B is required for each Posting/Bid ID or your bid will be rejected.
Non State Employees / General Public: If a written examination is needed for this position, the examination must be completed by submitting the CMS 100 Employment Application to the testing site during the posting period. If no written test is required, a CMS 100 Employment Application must be submitted to the agency contact listed on the job posting. This must be completed within the posting period and contain the bid/posting ID number on all forms.

How to Apply


Click Here for Applicant Information and Grading Procedures
This position may require a current grade from Central Management Services (CMS), Division of Examining and Counseling, to be deemed qualified and available for employment consideration. For more information, please refer to the Work4Illinois website at Work.Illinois.Gov and select 'Application Procedures'. Additional information may also be obtained from the Agency Contact listed above or by contacting CMS, Division of Examining and Counseling at Work4Illinois[at]Illinois.gov or (217) 782-7100, (217) 785-3979 (TDD/TTY), (800) 526-0844 (TTY Only).
Additional Documentation for Child Support Specialist Trainee:
Class Specification (Download PDF reader)
Additional Title and Exam Information (Download PDF reader)
These documents are in PDF format and can be viewed using Adobe Reader.
NOTE: Salary amounts shown are only to be used as a guide; actual salary will be determined at the time of hire based on current salary plans and/or collective bargaining agreements, if applicable.

Recomended Jobs

  Video Producer

Date : 05 July 2020 | Company : Spire Inc. | Location : St. Louis

Bachelor’s degree in Communications, Marketing, Broadcast Journalism, Television, Radio, Film or related field. A handshake at the front door.


  Visual Designer, Senior Specialist

Date : 05 July 2020 | Company : Spire Inc. | Location : St. Louis

Bachelor’s degree in graphic design, digital or web design, graphic communications or related field. Conceptualize, design and execute creative assets across…


  Analyst II, Business

Date : 05 July 2020 | Company : Spire Inc. | Location : St. Louis

Requires frequent phone calls and interruption both during and after working hours. A handshake at the front door. We value safety, inclusion, and integrity.


  Part-Time Teller

Date : 05 July 2020 | Company : GCS CREDIT UNION | Location : Granite City

Performs a variety of miscellaneous tasks including typing, filing, computer input and answering the telephone and other job-related duties as assigned.


  Food Prep/Cashier

Date : 05 July 2020 | Company : IMO'S PIZZA | Location : Collinsville

Prepare all food and answer the phones take orders. A good job for someone just entering the workforce or returning to the workforce with limited experience and…