Ambulatory Office Supervisor (Non-RN) Reynolds Memorial Hospital Glen Dale

Title Ambulatory Office Supervisor (non-rn)
Date 15 January 2021
Company Reynolds Memorial Hospital
City Glen Dale

Short Description :

Prompt and courteous service to patients, visitors, physicians and Maintains functional knowledge of Provides coaching and ,…

Full Description :

Supervises
and coordinates activities and employees of applicable ambulatory office.
MINIMUM QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR
LICENSURE:
1.
High school diploma or equivalent.
2.
Obtain certification in Basic Life
Support within 30 days of hire date.
EXPERIENCE:
1.
Three years of health care experience.
2.
Two years in a healthcare
management/supervisory position.
CORE DUTIES AND
RESPONSIBILITIES: The
statements described here are intended to describe the general nature of work
being performed by people assigned to this position. They are not intended
to be constructed as an all-inclusive list of all responsibilities and
duties. Other duties may be assigned.
1.
Supervises and coordinates activities
related to patient care activities within the ambulatory office.
2.
Provides daily supervision to staff to
ensure prompt and courteous service to patients, visitors, physicians and
co-workers.
3.
Monitors daily operations to help
ensure adherence to documented administrative and departmental policies and
procedures.
4.
Provides coaching and counseling to
staff based upon performance management principals.
5.
Identifies on-going continuing
education needs of employees.
6.
Keeps staff informed of processes, policies
and other changes thorough continuous communication.
7.
Gathers statistics, completes reports
and performs other duties as scheduled or requested.
8.
Communicates status of daily
operations to Manager or Director as well as communicate problems hindering
workflow to Manager or Director in a timely manner.
9.
Handles patient/family or staff
complaints, investigates complaint and makes recommendations on appropriate
resolution.
10.
Efficiently and assertively
coordinates resolution of problems with other departments as monitored by
Manager or Director.
11.
Organizes and executes daily tasks in
appropriate priority to achieve optimal productivity, accountability and
efficiency.
12.
Maintains functional knowledge of
operational areas and is able to step into staffing as needed.
13.
Ensures that patient satisfaction is
being met and reported to Manager or Director any issues.
14.
Assists with annual budget process.
15.
In coordination with Manager, selects,
hires, manages and evaluates the effectiveness of employees on a continuous
basis.
PHYSICAL REQUIREMENTS: The physical demands described here
are representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential
functions.
1.
Ability to
assist patients and move equipment and supplies.
2.
Lifting up to
60 pounds, pushing carts, positioning patients, less than 50% of work time.
3.
May require
bending and stretching movements.
WORKING ENVIRONMENT: The work environment characteristics
described here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential
functions.
1.
Clinical
environment.
2.
Regular and
constant exposure to communicable disease and bloodborne
pathogens.

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