Front Desk Associate (Part-Time) Flow Fitness Seattle

Title Front Desk Associate (part-time)
Date 2020
Company Flow Fitness
City Seattle

Short Description :

Members, answer phone calls, check and return emails, resolve member questions, and wave to members as they leave Attach a copy of your resume amp in the body of your email, please tell us a little bit about yourself, which locations youre interested in, what hours of the day youre available ,…

Full Description :

Benefits

Pulled from the full job description

  • Simple IRA Savings Account with Employer Match
  • Paid Sick Time
  • Free Gym Membership with unlimited gym and class access
  • Free Plus 1 who also has access to unlimited gym and classes
  • Complimentary locker room amenities, showers, and sauna
  • 25% off store merchandise
  • Show off your stylish employee, wear closed-toe shoes, and the rest is up to your picking. Jeans, shorts, jackets, hats, tattoos, piercings, blue hair..... you be your own professionally expressive self
  • Variety of free coffee, caffeinated & herbal teas, and hot cocoa to drink in our break room lounge
  • Semi-Annual pay raises

Qualifications:

Must be at least 18 years old (our members must be at least 18+ as well).

Consistently Available for their Set of Shifts:

Several options available for either or both clubs located in Fremont & South Lake Union!

Shift Options are consistent with Opening, Mid-Day, or Evenings Times

  • Shifts available for the taking range Mon - Fri 5 AM - 10 PM & Weekends 7:30 AM - 7 PM
  • Shift examples would be 1 employee with M/W/F 3-10pm, and another employee works Tu/Th 5am-12:30pm with a Sun shift from 7:30am - 2:30pm

Experience:

  • Customer Service, 2 years (Preferred)
  • Managing emails, calendars, Microsoft Word/Excel/Power Point
  • Excellent communication and organizational skills
  • Experience with MindBody Software, Outlook, DropBox, and Google Drive is a plus

Education:

  • High school Diploma or equivalent (Preferred)

Application Question:

  • We'll only consider applicants who apply via the guidelines in the job description under "How to Apply". Have you followed those guidelines? (null)

The Company

Flow Fitness is one of Seattle's premier fitness clubs, providing highly-effective personal training, a wide variety of classes, access to top of the line strength and conditioning equipment, and locker rooms fully stocked with amenities and complimentary towel service. More than just a gym, we’re a place where people come together, creating a community that works hard, shares a life well lived, and gets stronger by lifting each other up. Our mission is to provide the teaching, tools, motivation, and location that people love in order to help anyone move more every day to live a life of fun and fulfillment.

How To Apply

We're accepting applications through September 21st. After phone screenings, in person interviews will be conducted through September 24th. The final hiring decisions will be made by September 25th and start date for training is September 28th (possibly sooner).

Email your application and/or questions to us at: shannon [at] flowfitnessseattle [dot] com. Subject: "Your Name" Job Application. Attach a copy of your resume & in the body of your email, please tell us a little bit about yourself, which location(s) you're interested in, what hours of the day you're available to work, and a few days/times that would be good to call you for a phone interview.

Full Job Description

We're looking for a Front Desk Associate to join our customer service team, supporting an environment and community for people to improve their quality of living through health and fitness.

About the Job

We're hiring Front Desk Associate positions at both our locations:

Fremont - 710 N 34th St. Seattle, WA 98103

South Lake Union - 311 Terry Ave N. Seattle, WA 98109

Opening, Mid, and Closing Times

Consistent set of shifts can be selected for Mon-Fri between 5 AM - 10 PM and/or Weekends 7:30 AM - 7 PM.

At least 20-30 hours of paid training begins 9/28/20 on a flexible schedule with some hours onsite and rest being completed online. Your official permanent shifts would start the week of October 4th.

Once you've fully learned the ins and outs, you'll be responsible in creating impactful and life changing experiences for our members through your friendly, approachable, and confident customer service attitude.

You'll greet by name and get to know the lives of our members, answer phone calls, check and return emails, resolve member questions, and wave to members as they leave. Between conversations, you'll ensure the gym floor is organized, equipment is wiped down, classes are set up, and the locker rooms are clean, tidy and fully-stocked.

You'll advocate for the members, taking action and communicating their wants and needs within the company. For each new visitor to our facility, you'll deliver an amazing first impression and accurate representation of the gym's benefits, tailoring information for each individual. You'll assist them in signing them up for membership, upselling them services when it's appropriately in their best interests, and you'll show them how to fully use their membership so they can maximize their gym experience.

You protect the integrity of the business, allow paying members and employees only to use the gym, stay up-to-date about our services and internal policies, keep the cash register balanced, and protect the privacy of members' accounts. You proudly uphold the mission and core values of the company.

About You

You share our energy and enthusiasm for creating the best experience for our clients. You're reliable to work your shifts and flexible to help your teammates with coverage. You listen attentively, have a curiosity for learning, prefer staying busy, enjoy problem solving, love being around people, and are honest and transparent. You strive to execute tasks with high quality and can simultaneously stay organized, have a strong memory for recalling important information, and maintain a positive attitude. You can be concise, relaxed, friendly, and incredibly helpful even when crunched for time. You promote health and fitness as a lifestyle.

You intuitively have:

TECHNIQUE – A strong attention to DETAIL and focus on the little things that create IMPACT.

ENDURANCE – Work TIRELESSY to exceed the expectations of others.

STRENGTH – Work as a TEAM to accomplish tasks both big and small.

SPEED – Are PROACTIVE, act with a sense of urgency and PURPOSE.

FLEXIBILITY – Open to change, ADAPT quickly, and look to INNOVATE.

FUEL – Value KNOWLEDGE and strive to educate, as well as learn.

HEART – Are COMPASSIONATE towards others and absolutely LOVES what they do.

RECOVERY – Believe in SELF CARE both mentally and physically, so that you can live to fight another day.

We strongly encourage candidates of all different backgrounds and identities to apply. We're eager to diversify our company and introduce new perspectives. We're committed to building a supportive place for you to work and fulfill your life goals while being yourself.

Pay + Benefits

We've found that the best customer service has come from all kinds of backgrounds and can't be narrowed down to length of time in the field or history working in a gym. But rather your time here at Flow Fitness does unveil how great and talented you are. This is why every Front Desk Associate will begin at $16 and will receive every 6 months a $.25 raise increase for standard of living increase + the opportunity for an additional $.25 for high performance. Our benefits are aimed to support a life well lived at and away from work. We want you here long-term because you want to be and love it here.

  • Simple IRA Savings Account with Employer Match
  • Paid Sick Time
  • Paid Training
  • Free Gym Membership with unlimited gym and class access
  • Free Plus 1 who also has access to unlimited gym and classes
  • Complimentary locker room amenities, showers, and sauna
  • 25% off store merchandise
  • Will show off your stylish employee shirt, wear closed-toe shoes, and the rest is up to your picking. Jeans, shorts, jackets, hats, tattoos, piercings, blue hair..... you be your own best, professional, and expressive self
  • Variety of free coffee, caffeinated & herbal teas, and hot cocoa to drink in our breakroom lounge
  • Semi-Annual pay raises
  • A team of people who care about you, and you care about them.

If you want to join us in our pursuit to make fitness a positive experience everyone's lives, please apply! We look forward to hearing from you!

Job Type: Part-time

Pay: $16.00 per hour

COVID-19 considerations:
Masks & gloves provided, temperature checks, lots of cleaning supplies available, above the bar safety standards that are in accordance with state requirements, extra cleaning shifts done by all staff, mid-day closure for thoroughly sanitizing equipment

Application Question:

  • We'll only consider applicants who apply via the guidelines in the job description under "How to Apply". Have you followed those guidelines? (null)

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