Inbound Customer Service Representative Inktel Contact Center Solutions Indianapolis

Title Inbound Customer Service Representative
Date 2020
Company Inktel Contact Center Solutions
City Indianapolis

Short Description :

Faucet Company to provide Customer Service Technical Specialists responding to inbound calls from customers on their behalf Troubleshoot technical issues that are related to products not working as expected Ability to multitask by listening, reading, typing, and ,…

Full Description :

Inktel Quick Apply -- It only takes 5 minutes!!

Inktel has expanded their operation from Florida to Indianapolis, Indiana. We are excited to be partnering with Delta Faucet Company to provide Customer Service Technical Specialists responding to inbound calls from customers on their behalf. Specialists respond to inquiries from customers who have questions about installing Delta Faucet Company’s kitchen or lavatory faucets, as well as provide troubleshooting support for a faucet that is already installed.

Base pay + bonus/commission you can earn up to $18hr!!

If you’re looking for a new position with a growing company where great performance is rewarded with great opportunity, this is the place for you!

Responsibilities:

  • Strong desire to be helpful and take ownership to resolve customer situations
  • Identify root cause of inquiries by asking probing questions to determine the best solution
  • Troubleshoot technical issues that are related to products not working as expected
  • Use Delta Faucet Company’s provided customer relationship management tool to research inquiries, document customer interactions, and issue replacements
  • Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems
  • Assist customers during the installation of their kitchen or lavatory faucet
  • Maintain required product knowledge to deliver best in class service
  • Exhibit a positive attitude and bring enthusiasm to work each and every day
  • Proven record of great attendance and demonstrating skills as a team player

Qualifications:

  • Interest in DIY home repair/home plumbing products preferred
  • Must exhibit high energy and a positive can do attitude
  • A stable employment history and attendance record
  • Being able to differentiate between what is right and what is wrong
  • Always striving to achieve excellent results and metrics.
  • Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar
  • Ability to explain complex, step-by-step processes to customers over the phone
  • Prior customer service/troubleshooting experience preferred
  • Prior experience working with home plumbing projects is preferred but not required
  • Ability to multitask by listening, reading, typing, and navigating through applications while speaking with customers
  • Must be able to communicate effectively with customers, management, and co-workers
  • Must have a high school diploma or GED.

The compensation package for this position includes a competitive base salary and the opportunity for hourly increases based on performance and tenure. After 60 days of employment, you will qualify for a comprehensive benefits package which includes medical, dental, vision and personal time off. After 6 months of employment, you will qualify to opt–in to the following benefits: short/long term disability, life insurance, and a 401K plan.

Inktel is proud to be an Equal Opportunity Employer and Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.

Work from home opportunities are available after completing the necessary onsite training and based on work performance.

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift

Supplemental Pay:

  • Bonus pay
  • Commission pay

Work Location:

  • One location

Company's website:

  • www.inktel.com

Benefit Conditions:

  • Only full-time employees eligible

Work Remotely:

  • No

Recomended Jobs

  IND Airport Aircraft Cleaner $15/hr - PrimeFlight Aviation

Date : 25 November 2020 | Company : PrimeFlight Aviation Services | Location : Indianapolis

Direct lift truck movement and positioning in the Airport. Peripheral vision (ability to observe an area that can be seen up and down or to the left and right…


  Patient Care Assist

Date : 25 November 2020 | Company : Franciscan Health | Location : Indianapolis

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of…


  Customer Service Rep I

Date : 25 November 2020 | Company : American United Life Ins Co | Location : Indianapolis

This position is customer facing and will require both excellent customer service and technical skills. We keep our promises, so we can help them achieve their…


  Part-Time (20 Hours) - Associate Banker - Wanamaker - Indianapolis, IN

Date : 25 November 2020 | Company : JPMorgan Chase Bank, N.A. | Location : Indianapolis

In addition to providing education and advice tailored to suit our customers financial needs, you'll be able to take ownership of your own career development…


  Front Desk

Date : 25 November 2020 | Company : Fairfield Inn | Good Hospitality Services | Location : Indianapolis

Answers switchboard promptly, relaying calls and recording messages. Responsible for registering guest, assign to rooms, and checking out guests in a prompt and…