IT Support Analyst - IT Customer Support Analyst The University of Iowa Iowa City

Title It Support Analyst - It Customer Support Analyst
Date 2020
Company The University of Iowa
City Iowa City

Short Description :

Field or equivalent combination of education and experience Work will be performed in a structured Help Desk setting HCIS services University of Iowa Health Care by providing comprehensive, high level support for patient care delivery, internal and external ,…

Full Description :

Health Care Information Systems has an opening for an IT Support Analyst. Shift will be an 8-hour work day, starting between 7:00 a.m. and 9:00 a.m., Monday through Friday for a 40- hour week. Duties include assisting customers by phone with computer, phone, application, and network support issues and creating a work order for each phone call handled. Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides basic customer service and support for UI Health Care computer users and machines in a high call volume center. The position requires a professional demeanor, close attention to detail, strong team building skills and the ability to tolerate high intensity working conditions. The ability to make quick decisions based on professional judgment and written procedures is essential.
Health Care Information Systems (HCIS) provides and supports information and communication systems and technology that facilitate quality patient care, progressive medical education, and innovative research.
HCIS services University of Iowa Health Care by providing comprehensive, high level support for patient care delivery, internal and external communication, technology innovation, medical education, and research. Creating and maintaining a positive, productive, and rewarding environment for information technology and communication staff
Pay Grade: https://hr.uiowa.edu/pay/pay-plans/professional-and-scientific-pay-structure Salary: $43,500 to commensurate – 3A offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at https://hr.uiowa.edu/benefits Percent of Time: 100% Location: 3281 Ridgeway Dr, Coralville, IA 52241 Staff Type: Professional & Scientific Type of Position: Regular
Position Qualifications:
Education Required
Bachelor’s degree in Computer Science, MIS, or IT-related field or equivalent combination of education and experience.
Experience Requirements
  • 6 months to 1 year of work experience in a high-volume Help Desk, Call Center, or other Customer Service environment.
  • Experience troubleshooting problems with Windows 7/10 and Microsoft Office 2010/2016 Suite/Office 365 Suite.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills and the ability to quickly learn new software.
  • Proven ability to work independently with a strong focus on customer service.
  • Experience troubleshooting problems with iOS and Android devices
  • Experience installing and troubleshooting local and network printers
  • Experience using applications running in a Citrix environment

Desired Qualifications
  • Experience troubleshooting and installing Citrix clients in Windows and Mac OS X
  • Familiar with virtualization concepts
  • Working knowledge of McAfee Endpoint Encryption
  • Working knowledge of basic clinical application support.
  • Working knowledge of LAN/WAN networking
  • Working knowledge of computer hardware and peripherals.
  • Experience troubleshooting problems with Mac OS X

In order to be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended.
Successful candidates will be subject to a criminal background and credential check. This position is not eligible for University sponsorship for employment authorization.

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