Guest Interactions/Gift Shop Splash Summit Waterpark (formerly Seven Peaks) Provo, UT 84606

Title Guest Interactions/gift Shop
Date 17 July 2020
Company Splash Summit Waterpark (formerly Seven Peaks)
City Provo, UT 84606

Short Description :

,…

Full Description :

Overview:

Main Responsibilities of a Guest Interactions Representative

  • Basic cashiering and up-selling park products (season passes, day admission, tubes, lockers, cabanas, Gift Shop merchandise, etc.)
  • Handle guest concerns and questions politely and according to park policies.
  • Sell park products in scheduled position – Ticket Booths, Front Office, Gift Shop, or Front Area Sales.

Guest Interactions Representative Job Description
We are looking for some experience with customer service and a representatives who will always be on top of their performance and make a contribution to the overall excellence of our customer service.
Guest Interactions representative is the first line of contact with the customers for any business. So, that means that we need a person who fully understands the importance of this job and is willing to show all the dedication needed.
A perfect candidate that we have in mind must be creative, organized, and highly skilled in processing customer adjustments and helping customers have a positive experience.
By analyzing customer needs and collecting customer information, our customer service representative recommends potential services and products to management.

Responsibilities of a Guest Interactions Representative

  • Cashiering – ring items up accurately in point of sale system.
  • Answer phones and direct calls appropriately.
  • Keep all work areas clean and orderly.
  • Attend all training meetings.
  • Attend New Employee Orientation and Park Orientation.
  • Attend all in-service training meetings.
  • Maintain professional appearance and conduct.
  • Enforce rules and park policies and procedures.

Guest Interactions Representative Job Requirements
  • High school diploma preferred
  • Sales experience preferred
  • Cashiering and Customer Service experience
  • Multitasking
  • Problem-solving
  • Communication skills

Pay:

This is an hourly position at $8.50 an hour with a potential $1/hour bonus at the end of the season

Requirements:
  • Must be 17 years of age or older.
  • Must be willing to work Saturdays and holidays during the summer season. Must also be able to handle fast-paced, sometimes stressful environment and work in the heat and sun when necessary.
Company Introduction:
Splash Summit Waterpark
1330 E 300 N, Provo, UT

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