|Title||Seasonal Scheduler - Part Time|
|Date||22 November 2020|
Responsible for providing delivery scheduled dates to end customer as well as resolving inventory and service problems.
Act as liaison to facilitate customer service issue resolution
Provide Customer Service for multiple MXD Group clients
Record and maintain scheduling information
Maintain end customer records by updating account information
Resolve product or service problems by clarifying the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution
Contribute to team effort by accomplishing related results as measured by established site metrics
Maximize routing capacity on a consistent basis
Report scheduling issues timely
Follow proper scheduling Standard Operating Procedures (SOP’s)
Perform additional duties as assigned by management
Performs other duties as assigned.
One (1) year or more experience related experience
. Ability to work specified shift
. Ability to work for the set wage amount
. Ability to follow work procedures and safety rules
. Ability to read, understand, and follow directions/instructions
. Ability to interpret material
. Ability to effectively communicate verbally and in writing with associates and/or customers
. Ability to operate Microsoft Office tools & templates
. Ability to operate various office equipment as needed
. Ability to perform simple math calculations
. Have appropriate eye, hand and foot coordination to properly use various equipment and/or tools
. Ability to stand, walk, bend, crouch, stoop, reach, stretch, step, climb and/or sit frequently or through the duration of the shift
Proficient in using MS Office applications, Internet Explorer, Microsoft Project, Visio, and Access; intermediate level.
Job CategoryMaterials Planning & Scheduling
is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
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