Collection Representative/Call Center Frontline Asset Strategies Roseville

Title Collection Representative/call Center
Date 2020
Company Frontline Asset Strategies
City Roseville

Short Description :

Calls that follow company guidelines and federal, state and local laws right here in our onsite call center Basic internet, computer and telephone skills We will train you with the knowledge you need to understand our business and succeed Frontline Asset Strategies ,…

Full Description :

Are you tired of working an hourly wage on a pay plan with limited opportunity for a raise? If you like to help people and work in a positive atmosphere where bringing your 'A' game, great customer service, and competitive spirit is part of daily routine, then this may be your opportunity.

Frontline Asset Strategies is a national collection and call center partner with strategically aimed compliance-based, consumer-focused specialists who enjoy delivering great customer service, working together, and overachieving in a team-based environment. We understand what it takes to be successful and believe in a work-life balance where each employee contributes to our success.

We are looking for individuals who are seeking a career opportunity. Our Collection Representatives deliver a high degree of customer service helping consumers resolve delinquent accounts while working in a fun, competitive call center environment with opportunity for growth and unlimited salary potential.

We will train you with the knowledge you need to understand our business and succeed. Our comprehensive paid training program provides opportunity to experience the type of work we do right here in our call center, before moving into a full-time Collection Representative role.

Principal Duties and Responsibilities:

  • Initiate contact with the consumer through inbound and outbound calls that follow company guidelines and federal, state and local laws right here in our on-site call center.
  • Analyze each consumer’s unique situation, create and negotiate repayment of past due obligations consistent with guidelines and requirements.
  • Engage in timely follow up and maintain open lines of communication and customer service.
  • Research and update consumer contact information.
  • Document work accurately and timely.
  • Follow all company and Collection Representative-specific policies and procedures, be on time and participate in all team meetings, activities, etc. while pursuing these duties.
  • Work schedule 40 hours weekly
  • Other related duties as assigned

We Offer Our Collection Representatives:

  • $15.00-$18.00 hourly PLUS commission. Opportunity to gross $32,000 - $100,000 annually
  • Full benefits package including health & dental insurance with fitness reimbursement , PTO (Paid Time Off), paid holidays and 401K with company match
  • Paid training with ongoing learning opportunities
  • Fun, casual work environment - JEANS ARE OK!
  • Full time schedule

Required Skills

  • High school diploma or equivalent
  • Ability to perform basic mathematical calculations
  • Ability to type at least 25 words per minute with 90% accuracy
  • Available to work 40 hours per week, including some evening and weekend hours
  • Basic internet, computer and telephone skills
  • Strong communication, attention to detail, negotiation and problem-solving skills desired

Criminal Background Check Required

Frontline Asset Strategies is an equal opportunity employer

Job Type: Full-time

Pay: $15.00 - $18.00 per hour


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


  • Monday to Friday

Supplemental Pay:

  • Commission pay


  • Call Center: 1 year (Preferred)
  • customer service: 1 year (Preferred)


  • High school or equivalent (Preferred)

Work Location:

  • One location

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