Courtesy Clerk Ralphs Lakewood

Title Courtesy Clerk
Date 11 September 2020
Company Ralphs
City Lakewood

Short Description :

Important and appreciated by smiling, making eye contact, and answering questions regarding products sold throughout the store Adhere to all local, state and federal laws, and company guidelines Practice preventive maintenance by properly inspecting equipment and notify appropriate department or ,…

Full Description :

Company Name: Ralphs
Position Type: Employee
FLSA Status: Non-Exempt

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:
  • Promote trust and respect among associates.
  • Create an environment that enables customers to feel welcome, important and appreciated by smiling, making eye contact, and answering questions regarding products sold throughout the store.
  • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
  • Perform price checks.
  • Strive for at least five items in the bag while ensuring that contents or items are not damaged.
  • Follow best practices for bagging items in various types of bags (reusable/plastic/paper).
  • Assist in removing customer's merchandise from bottom of basket (BOB) for checkout.
  • Offer assistance to customers with loading bags into their car.
  • Return merchandise to store shelves.
  • Gather shopping carts and return them to designated areas.
  • Understand the store's layout and have the ability to locate products and conduct price checks for cashiers.
  • Display a positive attitude and a sense of urgency.
  • Stay current with present, future, seasonal and special ads.
  • Inform customers of grocery specials
  • Adhere to all food safety regulations and guidelines.
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
  • Notify management of customer or employee accidents.
  • Clean up spills as needed, collect and pick up trash inside store and parking lot.
  • Clean all areas inside and outside of store.
  • Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
  • Collaborate with Front-end associates to encourage teamwork.
  • Adhere to all local, state and federal laws, and company guidelines.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.
Minimum Position Qualifications:
  • Ability to handle stressful situations
  • Knowledge of basic math (counting, addition, and subtraction)
  • Ability to communicate effectively with customers, other employees and management.
  • Be able to understand and follow instructions.
Desired Previous Job Experience
  • Second language (speaking, reading and/or writing)
  • Retail Experience

Education Level: None
Required Certifications/Licenses: None
Position Type: Part-Time
Shift(s): Day; Evening; Overnight
Regions: West

States: California

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