Retail Store Manager, 180216 Mobily LLC Winona

Title Retail Store Manager, 180216
Date 2020
Company Mobily LLC
City Winona

Short Description :

Including terminations, for store personnel Own Customer Coordination, Welcome and Wait Time process Develop employees for growth and promotion by delegating appropriate responsibilities and inspecting completion Resolve quickly any fraud issues communicated by TSM, may involve working with ,…

Full Description :

MOBILY LLC is deep roots in the telecom industry and an authorized retailer of choice within the family of AT&T brands.

Job Description:

Mobily LLC. Retail Store Manager is responsible for store profitability, sales, customer experience and leading/supervising/coaching all Retail sales Consultants. Store manager will inspire and engage employees through motivation and leading by example. Mobily LLC encourages community involvement- we look to our leaders to understand the communities and customers that they serve. We offer a rapid pace in an ever changing industry. Strategic thinkers that champion change will thrive in this people focused sales- centric environment.

Essential Job Duties and Responsibilities:

  • Ability to deliver extra ordinary Customer Experience and Sales Attainment externally, and internally.
  • Fully accountable for store implementation of The AT&T Retail Promise
  • Fully accountable for execution of sales, service and customer experience initiatives in store
  • Supervise store personnel to: Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity
  • Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience
  • Ensure every seller follows the Mobily LLC Retail Experience and executes on all Learned Key Behaviors at all times:
  • Consistently demonstrate excellent leadership and coaching skills
  • Create a work environment where motivated people can excel
  • Oversee Store floor experience -- Act as Floor General
  • Own Customer Coordination, Welcome and Wait Time process
  • Support Team and assist with customer transactions
  • Coach and counsel personnel on "opportunities" with key sales and reputation metrics, recognize positive performance against key sales and reputation metrics and hold people accountable for poor performance
  • Perform role plays with personnel on a regular basis to demonstrate "what right looks like"
  • Facilitate weekly personnel training/educational sessions
  • Monitor the Customer Feedback Tool on a daily basis
  • Resolve or escalate appropriately any billing or service issues
  • Employee Leadership and Development
  • Interview, hire, develop and make necessary discipline decisions, including terminations, for store personnel
  • Inspire and engage employees by motivating team to succeed Lead by example
  • Develop employees for growth and promotion by delegating appropriate responsibilities and inspecting completion
  • Improve employee engagement throughout location through appropriate behaviors and actions
  • Develop and execute individual development plans for store personnel
  • Conduct On The Spot (OTS) Coaching
  • Ensure personnel adhere to the Code of Business Conduct and conduct investigations with HR as needed
  • Resolve quickly any fraud issues communicated by TSM, may involve working with Asset Protection and/or HQ Credit and Collections
  • Fully understand and assist in educating personnel on the compensation plan and ensure employees know how to maximize
  • Execute on product launches
  • Partner with Territory Sales Manager to create tactical plans to ensure execution on all KPI's
  • Actively inspect post-launch and drive improved results with best practices
  • Inspect that employees are properly trained on new products and promotions and are able to position with confidence
  • Inspect, document and provide feedback with employee knowledge and/or behavior and provide additional coaching and/or discipline as appropriate
  • Coordinate with security, facilities and mall management to ensure smooth product launch day execution
  • Store Operations
  • Staffing/Scheduling
  • Partner with Territory Sales Manager to review headcount forecast plan and staffing.
  • Report fraudulent activity to Asset Protection
  • On call for store emergencies
  • Inspire others to high performance through collaboration and teamwork

Required Qualifications:

  • 4 years sales/customer service experience in telecommunications or related industry
  • 4 years retail management experience
  • Excellent sales skills and demonstrated ability to meet or exceed performance standards
  • Ability to motivate and lead direct reports
  • Ability to work flexible hours, including evenings, weekends and holidays
  • Ability to operate a personal computer, wireless equipment
  • Strong organizational skills with attention to detail
  • Effective communication, presentation and interpersonal skills
  • Familiarity with wireless terminology preferred.

Job Types: Full-time, Part-time

Experience:

  • retail management: 4 years (Required)
  • Retail Sales/ Customer Service: 4 years (Required)

Location:

  • Winona, MN 55987 (Required)

Recomended Jobs

  Production Supervisor (Poultry Processing)

Date : 25 October 2020 | Company : FireStarters | Location : Arcadia

High stress tolerance -- thrives in a high-pressure environment. A job for which all ages, including older job seekers, are encouraged to apply.


  Production Superintendent (Poultry Processing)

Date : 25 October 2020 | Company : FireStarters | Location : Arcadia

Conducting plant inspections to eliminate hazardous conditions. Managing the processing production operations of the plant. Must have good leadership skills.


  Veterinarian - Relief, Preventive Medicine.

Date : 25 October 2020 | Company : Vetco Clinics | Location : Onalaska

Selecting shifts is easy using our online scheduling system where you also set your own rate of pay. As an independent, relief veterinarian at Vetco, you will…


  Crew Member

Date : 24 October 2020 | Company : Taco Bell | Border Foods | Location : Winona

Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees. Greet customers in the restaurant.


  Team Member

Date : 24 October 2020 | Company : Taco Bell | Border Foods | Location : Winona

Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees. Where Live Mas comes to life.