Including terminations, for store personnel Own Customer Coordination, Welcome and Wait Time process Develop employees for growth and promotion by delegating appropriate responsibilities and inspecting completion Resolve quickly any fraud issues communicated by TSM, may involve working with ,…
Full Description :
MOBILY LLC is deep roots in the telecom industry and an authorized retailer of choice within the family of AT&T brands.
Mobily LLC. Retail Store Manager is responsible for store profitability, sales, customer experience and leading/supervising/coaching all Retail sales Consultants. Store manager will inspire and engage employees through motivation and leading by example. Mobily LLC encourages community involvement- we look to our leaders to understand the communities and customers that they serve. We offer a rapid pace in an ever changing industry. Strategic thinkers that champion change will thrive in this people focused sales- centric environment.
Essential Job Duties and Responsibilities:
Ability to deliver extra ordinary Customer Experience and Sales Attainment externally, and internally.
Fully accountable for store implementation of The AT&T Retail Promise
Fully accountable for execution of sales, service and customer experience initiatives in store
Supervise store personnel to: Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity
Demonstrate the right customer behaviors defined by Delivering an Extraordinary Experience
Ensure every seller follows the Mobily LLC Retail Experience and executes on all Learned Key Behaviors at all times:
Consistently demonstrate excellent leadership and coaching skills
Create a work environment where motivated people can excel
Oversee Store floor experience -- Act as Floor General
Own Customer Coordination, Welcome and Wait Time process
Support Team and assist with customer transactions
Coach and counsel personnel on "opportunities" with key sales and reputation metrics, recognize positive performance against key sales and reputation metrics and hold people accountable for poor performance
Perform role plays with personnel on a regular basis to demonstrate "what right looks like"