Coordinator, Building Products GlenGery Corporation Waterford

Title Coordinator, Building Products
Date 2020
Company GlenGery Corporation
City Waterford

Short Description :

Or equivalent work experience Responsible for the customer service function including interaction between sales, plant management, distributors and other customers for product information, availability, orders, samples, credit and complaint resolution Provide product ,…

Full Description :

Glen-Gery, one of the nation’s largest brick manufacturers, is currently looking for an organized and talented Coordinator for its Masonry Supply Center in Waterford, MI. This person will be responsible for handling AP processing and various administrative work.

COORDINATES WITH: Plant distribution and customer service staff, District Sales Managers, Regional Sales Managers, customers, transportation companies and other outside vendors

FUNCTION: Responsible for the customer service function including interaction between sales, plant management, distributors and other customers for product information, availability, orders, samples, credit and complaint resolution. Must have a good knowledge of products and inventories to ensure timely and accurate responses to internal and external customer inquiries.

DUTIES AND RESPONSIBILITIES:

  • Provide product availability, pricing and technical information as required.
  • Process orders, order changes, sample requests and coordinating shipments.
  • Responsible for processing purchase orders and accounts payable as needed.
  • Maintain price lists and provide analysis of sales data to maintain satisfactory gross profit margins for all items sold.
  • Perform basic credit functions and product complaint procedures as needed.
  • Provide quality resolutions to product complaints including coordination with accounting on credits, product returns and price reductions.
  • Maintain showroom displays and keep product literature up to date.

REQUIRED SKILLS/ABILITIES:

  • Excellent communication, interpersonal and negotiating skills.
  • Good organizational, math and computer skills (Excel, Word, ERP systems, CRM).
  • Strong problem solving/conflict resolution skills.
  • Knowledge of business principles, customer service, basic accounting, marketing.
  • Ability to learn technical product information.
  • Ability to support a team environment, company policies, procedures, continuous improvement.

QUALIFICATIONS:

  • Some college coursework in business or related field or equivalent work experience.
  • Minimum 3 years customer service experience, preferably in the building materials industry.

This job description is not intended to be all inclusive and as such, the employee will also be required to perform other reasonably related business duties as may be assigned by the immediate supervisor and/or other management personnel as required.

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