Experienced Online Clerk CSR Amcor Limited Virginia Beach

Title Experienced Online Clerk Csr
Date 2020
Company Amcor Limited
City Virginia Beach

Short Description :

To develop and execute strategies and initiatives in pursuit of Operational Excellence, architecting and sharing standard best practices Previous hospitality or retail experience, a plus well teach you the rest Amcor is a global leader in ,…

Full Description :

Amcor is a global leader in developing and producing responsible packaging for food, beverage, pharmaceutical, medical, home- and personal-care, and other products. Amcor works with leading companies around the world to protect their products and the people who rely on them, differentiate brands, and improve value chains through a range of flexible and rigid packaging, specialty cartons, closures, and services.

Customer Service Supervisor reports to the Senior Manager of Supply Chain (AFHNA). Responsible for the effective supervision of all aspects of Customer Service for both internal and external customers. This includes establishing policies, reporting, KPIs, & feedback processes to ensure consistently high service performance for the department, with an emphasis on delighting the customer.

Responsibilities

  • Ability to function autonomously and with integrity keeping the Amcor customers and business partners best interests in line.
  • Strong communication skills and the ability to engage with potential customers and members alike
  • Ability to follow detailed instructions and execute to them with 100% accuracy, in a fast paced and constantly changing environment
  • Drive membership enrollments through engaging travelers and educating them about the benefits of Amcor
  • Reaching for new challenges and asking for additional responsibility
  • Balancing high volume with high quality customer experiences
  • Participating in ongoing training and development
  • Resolve traveler and/or members concerns or inquiries in an appropriate and timely manner, escalating to higher level as necessary.
  • Consistently demonstrate adherence to security procedures by validating airline documents, verifying Amcor member traveler identification and following documented security protocols
  • Review internal/external complaints and identify trends; ensure corrective actions are appropriately communicated internally and externally
  • Service some accounts as the acting Customer Service agent to support the overall workload.
  • Engage with the regional teams to develop and execute strategies and initiatives in pursuit of Operational Excellence, architecting and sharing standard best practices.
  • Manage a unified Customer Service team, focused on a shared vision and strategies.
  • Maintain customer service processes, standards and metrics to support the AFHNA team.
  • Build organizational capability through recruitment, development, and retention of top talent
  • Institute, monitor and achieve performance metrics that drive accountability, continuous improvement, and operational excellence across the region. Maintain a balance in achieving inventory health while maximizing customer satisfaction.

Job Requirements

In the CSR role, you must be eager to learn and grow in a fast-paced, high volume, and team-oriented atmosphere. We are seeking warm, friendly, and highly motivated candidates to be future Amcor leaders in a hospitality-driven, fun, and team-oriented environment.

Other requirements include:

  • Previous hospitality or retail experience, a plus – we’ll teach you the rest!
  • Ability to learn quickly in fast-paced, high volume environment
  • Self-motivated achiever interested in taking on additional roles and responsibilities, and selling Amcor!
  • Sales experience a plus
  • Open availability and flexibility is a must – ability to work a variety of shifts
  • Must be dedicated to both security and customer service
  • Detail oriented with a great sense of pride for self and company integrity
  • Ability to comply with all security and safety guidelines, policies and procedures, and follow protocol thoroughly and consistently.
  • Exceptional verbal communication skills and not afraid to approach others to engage in conversation
  • Ability to stand for 10 hours per day and work a full time schedule
  • Ability to lift 40lbs

Job Type: Full-time

Salary: $18.00 to $30.00 /hour

Experience:

  • call center: 1 year (Preferred)
  • sales: 1 year (Preferred)
  • customer service: 1 year (Required)
  • cash handling: 1 year (Preferred)

Education:

  • Bachelor's (Preferred)

Work authorization:

  • United States (Required)

Application Question:

  • Contact email and phone for video interview

Additional Compensation:

  • Tips
  • Commission
  • Bonuses

Work Location:

  • Multiple locations
  • Fully Remote

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Signing bonus
  • Other

Work environment:

  • Call center

Communication method(s) used:

  • Email
  • Phone
  • Chat

Job Duties:

  • Answer incoming customer inquiries
  • Collaborate with management teams to stay updated on new products, services, and policies
  • Record customer information within our customer service database
  • Engage with clients in a friendly and professional manner while actively listening to their concerns
  • Offer support and solutions to customers in accordance with the company's customer service policies

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • Open to applicants under 18 years old, provided it is legally allowed for the job and location
  • A job for which all ages, including older job seekers, are encouraged to apply
  • Open to applicants who do not have a college diploma

Schedule:

  • Monday to Friday
  • Weekends required
  • Day shift
  • Night shift
  • 8 hour shift
  • Other

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